Jennifer Santizo
Van Nuys
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
4
4
years of professional experience
2026
2026
years of post-secondary education
Work History
Administrative Assistant
Sunlit Hospice
Northridge
08.2024 - 02.2026
- Managed ordering supplies and medications for patients
- Coordinated communication between healthcare providers and families.
- Maintained accurate patient records using electronic health record systems.
- Translator
- Organized office supplies and ensured a clean work environment.
- Handled incoming calls and directed inquiries to appropriate staff members.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Receptionist
Grand Valley Health Care Center
Van Nuys
06.2023 - 05.2025
- Greeted visitors and directed them to appropriate departments.
- Answered multi-line phone system and routed calls efficiently.
- Maintained organized reception area and managed office supplies inventory.
- Assisted patients with forms and provided information about services offered.
- Coordinated communication between medical staff and patients for appointment reminders.
- Managed incoming mail and distributed correspondence to staff members.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors and provided them with assistance.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Activities Assistant
Grand Valley Health Care Center
Van Nuys
06.2022 - 06.2023
- Assisted in planning and organizing daily recreational activities for residents.
- Facilitated group exercises to promote physical health and social interaction.
- Coordinated transportation for residents to off-site events and appointments.
- Collaborated with staff to ensure a safe environment during activities.
- Managed supplies and equipment necessary for various recreational programs.
- Facilitated group activities such as bingo, arts and crafts, and board games.
- Provided one-on-one assistance with activities for those who needed it.
- Monitored safety and cleanliness during activities.
- Participated in special events such as birthday celebrations, holiday parties.
- Upheld positive quality of life standards for residents of all ability levels.
- Developed relationships with families and other members of the community to further enhance recreational opportunities for residents.
- Organized and implemented activities to meet the individual needs of each resident.
Medical Records Assistant
Grand Valley Health Care Center
Van Nuys
01.2023 - 04.2023
- Managed patient records and maintained data accuracy in electronic health systems.
- Assisted healthcare professionals with retrieving and updating medical documentation.
- Ensured compliance with privacy regulations for patient information handling.
- Organized and filed physical medical records for easy access by staff.
- Processed requests for medical information from authorized personnel promptly.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Provided support in preparing reports summarizing various aspects of the department's operations.
Education
LVN - Nursing
North West College
Van Nuys 04.2026 - 06.2027
William Tell Aggeler High School
Chatsworth, CAMedical Assistant - Medical Assistant
UEI College
Reseda, CA 08.2023 - 06.2024
Skills
- Patient care
- Team collaboration
- Time management
- Problem resolution
- Resourceful
- Multi-task management
- Communication skills
- Office administration
- Emergency response preparedness
- Documentation expert
- Calm and level-headed under duress
- Professionalism and ethics
Languages
English
Full Professional
Spanish
Native/ Bilingual
Accomplishments
- Graduated with honors from UEI
References
References available upon request.
Timeline
LVN - Nursing
North West College
04.2026 - 06.2027
Administrative Assistant
Sunlit Hospice
08.2024 - 02.2026
Medical Assistant - Medical Assistant
UEI College
08.2023 - 06.2024
Receptionist
Grand Valley Health Care Center
06.2023 - 05.2025
Medical Records Assistant
Grand Valley Health Care Center
01.2023 - 04.2023
Activities Assistant
Grand Valley Health Care Center
06.2022 - 06.2023
William Tell Aggeler High School