Jennifer Santerre
Westmeath
Summary
:Highly motivated
:Can master any tasks / new techniques
:Punctual, Reliable employee
:Excellent listening skills to ensure that others are advised and directed appropriately
:Ability to problem solve and deal with irate customers to satisfaction of both the customer and employer
Overview
32
32
years of professional experience
Work History
Shipping and Receiving Operations Clerk
Benson Steel
Bolton, ON
09.2022 - 06.2024
- Responded to inquiries from callers seeking information.
- Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
- Communicated with clients to meet demands on when material was to be delivered to sites.
- Improved customer satisfaction with timely and accurate response to inquiries, addressing concerns promptly and professionally.
- Facilitated smooth communication between departments by acting as a liaison, sharing relevant information and updates as necessary.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported inventory management efforts by accurately tracking stock levels and assisting with order fulfillment processes when needed.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained organized records of all transactions, ensuring easy access to information when needed for audits or reporting purposes.
- Handled sensitive information with discretion while maintaining strict confidentiality in compliance with company policies and legal requirements.
- Assisted in training new employees, providing guidance on company procedures and best practices for operations clerks.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Receiving Associate
Amazon
Bolton, ON
09.2019 - 04.2020
- Moved shipment materials to and from designated areas using lift and hand trucks.
Waitress
Cora's Breakfast & Lunch Restaurant
Greater Sudbury, ON
05.2017 - 06.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Event Set-up
Mid North Productions
Sudbury, ON
10.2013 - 06.2018
- Collaborated with team members to complete large-scale projects such as event set up and teardowns efficiently and effectively.
- Enhanced event experience by ensuring seamless coordination of all aspects from setup to teardown.
Cashier
Food Basics
Sudbury &Bolton (Bolton) September 2020-Sept 2022
04.2015 - 08.2017
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Educated customers on promotions to enhance sales.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Laborer
Tera North Construction
Greater Sudbury, ON
05.2013 - 06.2015
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
Catering
Self Employed
North York
01.1997 - 06.2013
- Ordered food items and supplies needed to fulfill catering jobs.
- Created catering menu based upon client specifications, event type, dietary needs and budget.
- Observed federal and local kitchen safety regulations to prevent food borne illnesses.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
- Delivered catered food and supplies to facility for on-time set-up.
- Provided friendly, courteous service to create memorable moments for guests.
Veterinary Assistant
Bolton Veterinary Clinic
Bolton
01.1992 - 01.1997
- Assisted doctor in performing basic exams and tests such as stool samples and blood work for all species of patients.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Monitored up to multiple animals in post-operative care unit for anesthesia recovery, vital signs and activity levels.
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
- Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
- Assisted veterinary surgeon in dental, spay and neuter surgeries and procedures across variety of domestic and exotic species of animals.
- Evaluated incoming patients to determine treatment needs and urgency of care.
Education
High School Diploma -
Humberview Secondary School
Bolton, ON06.1994
Skills
- Palletizer safety
- Product Numbering
- Scheduling
- Shipping and Receiving
- Cleaning
- Sorting
- Warehouse safety
- Quality control
- Waitressing
- House Renovations
- Concrete Work
- Vet Assistance
- Child care
Timeline
Shipping and Receiving Operations Clerk
Benson Steel
09.2022 - 06.2024
Receiving Associate
Amazon
09.2019 - 04.2020
Waitress
Cora's Breakfast & Lunch Restaurant
05.2017 - 06.2019
Cashier
Food Basics
04.2015 - 08.2017
Event Set-up
Mid North Productions
10.2013 - 06.2018
Laborer
Tera North Construction
05.2013 - 06.2015
Catering
Self Employed
01.1997 - 06.2013
Veterinary Assistant
Bolton Veterinary Clinic
01.1992 - 01.1997
High School Diploma -
Humberview Secondary School