Jennifer Santa Maria
Taber
Summary
Dynamic leader with a proven track record, excelling in operations management and team building. Enhanced customer satisfaction through innovative training programs and effective problem resolution. Skilled in labor cost controls, driving profitability while fostering a collaborative work environment. Committed to continuous improvement and operational excellence.
Overview
25
25
years of professional experience
Work History
General Manager
Boston Pizza
03.2021 - Current
- Led operational strategy to enhance customer satisfaction and streamline service processes.
- Directed staff training initiatives, fostering a culture of continuous improvement and team development.
- Implemented inventory management systems, reducing waste and optimizing supply chain efficiency.
- Cultivated vendor relationships, negotiating contracts to secure favorable terms and improve product quality.
- Oversaw compliance with health and safety regulations, ensuring a safe environment for guests and staff.
- Developed marketing strategies that increased brand visibility and attracted new customers to the franchise.
- Mentored junior managers in leadership techniques, enhancing team performance and operational effectiveness.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Sales Associate
Marshalls TJX Companies
10.2020 - 03.2021
- Delivered exceptional customer service to enhance shopping experience and foster brand loyalty.
- Collaborated with team members to maintain store organization and optimal product placement.
- Assisted in inventory management through accurate stock counts and effective replenishment processes.
- Resolved customer inquiries efficiently, promoting positive interactions and repeat business.
- Enhanced visual merchandising standards by implementing promotional displays aligned with marketing initiatives.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Restaurant Manager
Dairy Queen Grill & Chill
09.2012 - 03.2021
- Managed daily restaurant operations, ensuring high standards of service and customer satisfaction.
- Trained and mentored staff to improve efficiency and enhance team performance.
- Implemented inventory control procedures, reducing waste and optimizing stock levels.
- Developed and executed marketing strategies to increase customer engagement and sales.
- Oversaw financial reporting, budgeting, and cost management for profitability improvements.
- Coordinated staff schedules to optimize labor costs while maintaining service quality.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
Barista
Starbucks
12.2011 - 09.2012
Food Service Attendant
McDonald's Restaurant
09.2009 - 12.2010
Store Manager
Cinnabon & Seattle's Best Coffee
05.2007 - 06.2009
Training Manager
McDonald's Restaurant
07.2004 - 04.2007
Certified Crew Trainer
McDonald's Restaurant
03.2000 - 07.2004
Education
Bachelor of Arts - Psychology
San Pedro College of Business Administration
Philippines05-2002
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Efficient multi-tasker
- Training and coaching
- Staff management
- Team player
- Customer relations
- Team training and development
- Labor cost controls
- Staff supervision
Timeline
General Manager
Boston Pizza
03.2021 - Current
Sales Associate
Marshalls TJX Companies
10.2020 - 03.2021
Restaurant Manager
Dairy Queen Grill & Chill
09.2012 - 03.2021
Barista
Starbucks
12.2011 - 09.2012
Food Service Attendant
McDonald's Restaurant
09.2009 - 12.2010
Store Manager
Cinnabon & Seattle's Best Coffee
05.2007 - 06.2009
Training Manager
McDonald's Restaurant
07.2004 - 04.2007
Certified Crew Trainer
McDonald's Restaurant
03.2000 - 07.2004
Bachelor of Arts - Psychology
San Pedro College of Business Administration
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