Summary
Overview
Work History
Education
Character Reference
Timeline
Generic

Jennifer Santa Maria

Alberta, Canada

Summary

Dynamic leader with a proven track of record, excelling in operations management and team building. Enhanced guest satisfaction through innovative training programs and effective problem solution. Skilled in labor cost controls, driving profitability while fostering a collaborative work environment. Committed to continuous improvement and operational excellence.

Overview

25
25
years of professional experience

Work History

General Manager

Boston Pizza International Inc
03.2020 - Current
  • Overseeing all aspects of daily operations, including ensuring high standards for food, beverages, and the overall atmosphere.
  • Inspiring, mentoring and motivating employees to reach their full potential, building a high-performing, engaged team.
  • Delivering outstanding guest experiences and cultivating a culture of trust and continuous improvement.
  • Driving sales and profitability with an entrepreneurial spirit and ownership mentality.

Area Operations Manager

Dairy Queen Grill & Chill
01.2016 - 03.2020
  • Evaluated existing operations and developed appropriate strategies.
  • Trained Store Managers in effective sales and supervisory techniques.
  • Created and communicated sales targets at regular intervals.
  • Detected, investigated, and remedied discrepancies in sales across stores, when required.
  • Monitored sales across stores to check that sales targets are met.
  • Set and implemented performance standards across all stores.
  • Traveled to stores to conduct duties on-site, as needed.
  • Informed all Store Managers and pitfalls on a regular basis.

Store Manager

Dairy Queen Grill & Chill
09.2012 - 01.2016
  • Led and motivated the store team to achieve sales targets and provide exceptional guest service.
  • Oversaw daily store operations, including inventory management, cash handling, and payroll.
  • Developed and implemented effective sales strategies to maximize revenue and market presence.
  • Trained, mentored, and evaluated staff performance to foster professional growth and enhance team dynamics.
  • Managed scheduling to optimize staff coverage during peak hours.
  • Analyzed sales reports and market trends to identify opportunities for improvement.
  • Maintained visual merchandising standards to enhance guest experience.


Barista

Starbucks
12.2011 - 09.2012
  • Promoted a welcoming atmosphere by greeting guests with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with guests during hectic periods to promote fun and positive environment.
  • Increased repeat business by providing exceptional guest service and building rapport with patrons.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Food and Beverage Assistant

McDonald's Restaurant
09.2009 - 12.2010

Store Manager

Cinnabon & Seattle's Best Coffee Qatar
05.2007 - 06.2009

Training Manager

McDonald's Bahrain
07.2004 - 04.2007

Crew Leader

McDonald's Philippines
05.2000 - 07.2004

Education

Bachelor of Arts - Psychology

San Pedro College of Business Administration
Philippines
05-2002

Character Reference

Darcy McNeil

Director of Operations for Boston Pizza International Inc

darcy.mcneil@gmail.com

Ph. 1 403 892 6631

Timeline

General Manager

Boston Pizza International Inc
03.2020 - Current

Area Operations Manager

Dairy Queen Grill & Chill
01.2016 - 03.2020

Store Manager

Dairy Queen Grill & Chill
09.2012 - 01.2016

Barista

Starbucks
12.2011 - 09.2012

Food and Beverage Assistant

McDonald's Restaurant
09.2009 - 12.2010

Store Manager

Cinnabon & Seattle's Best Coffee Qatar
05.2007 - 06.2009

Training Manager

McDonald's Bahrain
07.2004 - 04.2007

Crew Leader

McDonald's Philippines
05.2000 - 07.2004

Bachelor of Arts - Psychology

San Pedro College of Business Administration

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Jennifer Santa Maria