JENNIFER RUSSELL
Chilliwack,BC
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
26
26
years of professional experience
Work History
Coordinator
University of the Fraser Valley
01.2017 - Current
- Manages student fees in collaboration with the Assistant Registrar, liaising with areas outside of the Office of the Registrar to ensure the department is effectively charging fees and utilizing Banner functions
- Oversees the day-to-day operations of student financial accounts; audits and troubleshoots student fees for each semester
- Reviews internal procedures and systems, and in collaboration with the Manager recommends opportunities for improvements that contribute to the enhancement of the department and the university
- Supports and leads a variety of updates to the student record, employing an excellent understanding of how a student record is represented on official documents
- Maintains enrolment and student fee web pages and supports content alignment with other areas in the Office of the Registrar
- Participates in resolving student registration and fee appeals
- Performs review relating to the processing of payments and completion of daily deposits and corrects if necessary
- Acts as the first point of contact with staff, responds to questions about the interpretation of procedures and troubleshoots issues related to enrolment and student accounts
- Provides operational training to new staff including work study students, auxiliary, part-time and temporary as outlined on a developed training plan.
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Used job-related software to draft and finalize written correspondence and documentation.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Clinic Administrator
CBI Health Group
01.2015 - 01.2017
- Manage daily operations of a physiotherapy/massage facility with a $150,000 budget and 45 employees
- Oversee and provide administrative support to clinical staff/clinic manager
- Mentor and train administrative team to provide exemplary customer service while ensuring systems, structures and processes are followed through accurately and in a timely way
- Create a high performance culture, leading by example; performance management coaching; supervising/training of support personnel
- Preparation of financial reports; accounts receivable and payable
- Business development and support on marketing initiatives
- Billing and schedule management
- Manage payroll and disbursement information
- Establish and maintain employee records reflecting salary increases and benefits including staff certifications
- Oversee and perform inventory control on purchases and supplies
- Review and maintain schedule for clinic and equipment maintenance
- Screened resumes, interviewed candidates and hired staff for available positions.
- Partnered with clinic staff to manage patient satisfaction.
- Observed staff performance to monitor conflict management and performance skills.
- Developed and executed standards and objectives to promote corporate vision.
- Hired, trained and supervised employees to maintain team of high performers.
Administrative Assistant
Cascade Aerospace
01.2012 - 01.2015
- Provided a wide range of administrative support for a team of program managers working under the Royal Canadian Air Force CC130 aircraft maintenance program
- Extensive use of computer to compose and edit correspondence
- Prepare, transcribe, compose, type, edit and distribute agendas and minutes of department meetings
- Establish, maintain and update files, databases and records
- Coordinated events, including organizing domestic and international travel arrangements for employees via the internet and through travel agencies.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Barista, Assistant Manager
Starbucks Coffee Company
01.2002 - 01.2012
Department Manager
Canada Safeway
01.1999 - 01.2012
Dental Receptionist/Chairside Assistant
Dr. Romeo Grossi
01.2002 - 01.2012
Dental Receptionist/Chairside Assistant
Dr. Nasim Mitha
01.1999 - 01.2000
Business Coordinator
Dr. Sandra Shostak
01.1998 - 01.1999
Education
Bachelor of Integrated Studies -
UNIVERSITY OF THE FRASER VALLEY
Abbotsford, BC04.2023
General Studies Diploma -
UNIVERSITY OF THE FRASER VALLEY
Abbotsford, BC12.2019
Records Management Certificate -
UNIVERSITY OF THE FRASER VALLEY
ABBOTSFORD, BC06.2020
Medical Transcription Certificate -
INTERNATIONAL CAREER INSTITUTE
ONLINE STUDY12.2007
Dental Assistant Receptionist Certificate - undefined
MCKAY TECHNICAL INSTITUTE
1994
Skills
- Technical Skills
- Banner / BDMS / FAST
- Microsoft Office Word
- Adobe Acrobat Standard
- PowerPoint
- Excel
- 60 wpm typing speed
- Personal Skills
- Self-directed and resourceful
- Exemplary customer service
- Discretion and Confidentiality
- Document Management System Software
- Google Docs
Personal Skills
- Self-directed and resourceful
- Exemplary customer service
- Professional and mature
- Strong problem solver
- Meticulous attention to detail
- Streamline processes for efficiency
- Strong communication with managers, coworkers and customers
- Maintain confidentiality and can demonstrate good judgment, tact and diplomacy
Timeline
Coordinator
University of the Fraser Valley
01.2017 - Current
Clinic Administrator
CBI Health Group
01.2015 - 01.2017
Administrative Assistant
Cascade Aerospace
01.2012 - 01.2015
Barista, Assistant Manager
Starbucks Coffee Company
01.2002 - 01.2012
Dental Receptionist/Chairside Assistant
Dr. Romeo Grossi
01.2002 - 01.2012
Department Manager
Canada Safeway
01.1999 - 01.2012
Dental Receptionist/Chairside Assistant
Dr. Nasim Mitha
01.1999 - 01.2000
Business Coordinator
Dr. Sandra Shostak
01.1998 - 01.1999
Bachelor of Integrated Studies -
UNIVERSITY OF THE FRASER VALLEY
General Studies Diploma -
UNIVERSITY OF THE FRASER VALLEY
Records Management Certificate -
UNIVERSITY OF THE FRASER VALLEY
Medical Transcription Certificate -
INTERNATIONAL CAREER INSTITUTE
Dental Assistant Receptionist Certificate - undefined
MCKAY TECHNICAL INSTITUTE
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