Dynamic Supply Chain Ops Coordinator at Northrop Grumman with proven expertise in project management and customer service. Proficient in SAP and adept at maintaining organized data, ensuring compliance and operational excellence. Currently seeking advancement in Global Supply Chain. I have mastered running the stores receiving department, keeping the dock to stock numbers low. Ability to manage multiple projects simultaneously with a high degree of accuracy, professional, and unwaveringly dependable.
Collaborated with quality, PC's, stores and customers to facilitate smooth accomplishment of deadlines.
Kept stock areas clean, tidy and organized according to facility requirements.
Completed frequent inventory counts and resolved discrepancies.
Delivered friendly assistance with new hires throughout training process.
Receiving and examining parts/documents to ensure count and data is correct.
Schedule & Control-provide direct support to inspectors' job assignments, routing parts/samples to labs, and material review board.
Account management.
Performed targeted collections on past due accounts aged over 30 days.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Conducted field visits and met corporate customers for business development.
Developed and executed plans to monitor standard process adherence.
Customs clearing, AES filing.
Increased sales by 70% with execution of full sales cycle processing from initial lead processing through conversion and closing.
Entered customer order details into system, and updated accounts.
Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Strengthened customer relationships with proactive and collaborative approach to managing needs.
Effectively communicated with clients using well-developed interpersonal skills, which helped to improve relationships and rapport.
Recorded and maintained sales prospect and sales data continually and accurately within the company's relationship management system.
Developed and managed strong and growing pipelines of prospective small, medium and large business customers.
Mastered and constantly improved in selling process techniques, including prospecting, approach, proposal, exceptions, closing, follow-up and upsell.
Engaged in daily cold calls in person and via telephone.
Coordinated trade shows and created marketing collateral to reach greater potential customers.
Closed $65,000.00 to $85,000.00 in sales each month.
Monitored weekly sales reports for senior leadership and streamline operational processes.