Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Ross

Prince George

Summary

Reliable offering top-notch sales expertise, customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchant,Friendly sales with 15-year background in retail. Drive sales-goal attainment and customer satisfaction through exceptional customer service and sales abilities. Proficient in use of POS software.

Overview

9
9
years of professional experience

Work History

Customer Service Cashier, Server

Amigos Taco Shop
08.2022 - 09.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Met customer service goals and exceeded customer expectations.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Answered product questions using knowledge of sales and store promotions.
  • Redeemed coupons to discount purchases.
  • Performed cash, card and check transactions to complete customer purchases.
  • Made sure Dinning room floors were washed all tables wiped for the next day.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Retail Sales Associate

Atmosphere
09.2019 - 06.2020
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Maintained clean sales floor and straightened and faced merchandise.

Office Assistant

Obsession Automotive
08.2014 - 07.2019
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Processed invoices and expenses using [Software] to facilitate on-time payment.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Managed and maintained file system covering expenses, reports and support documentation.

Retail Sales Associate

Bootlegger
07.2018 - 03.2019
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Maintained clean sales floor and straightened and faced merchandise.

Office Clerk

Rescue my Bookkeeping
10.2015 - 07.2018
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Met challenging quotas for productivity and accuracy of work.
  • Maintained clean reception area to promote positive, professional environment for all stakeholders, including bussiness and clients.
  • Drafted time sheets for all executives and employees.
  • Examined, categorized and sorted incoming documents.
  • Prepared new files and assigned tracking identification numbers, which resulted in better retrieval efficiency.
  • Answered incoming telephone calls, took down messages and provided information.
  • Sorted and organized materials such as physical files, tracking spreadsheets and reports.

Education

High School Diploma -

Kelly Road Secondary
Prince George, BC
04.2001

Skills

  • Product promotions
  • Sales expertise
  • Store opening and closing
  • Product and Service Sales
  • Accurate Money Handling
  • Sales Goals
  • Cash Handling
  • Sales

Timeline

Customer Service Cashier, Server

Amigos Taco Shop
08.2022 - 09.2023

Retail Sales Associate

Atmosphere
09.2019 - 06.2020

Retail Sales Associate

Bootlegger
07.2018 - 03.2019

Office Clerk

Rescue my Bookkeeping
10.2015 - 07.2018

Office Assistant

Obsession Automotive
08.2014 - 07.2019

High School Diploma -

Kelly Road Secondary

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Jennifer Ross