Jennifer Roque
Hayward
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Medical Assistant II
Stanford Medicine Partners
06.2019 - 02.2023
- Patient chart prep. Refilled prescription requests.
- Handled sensitive data entry tasks with a 100% confidentiality record, ensuring the company's compliance with data privacy regulations.
- Obtained medication prior authorization
- Enhanced communication between departments by providing accurate and up-to-date patient information as needed for optimal care coordination.
- Greeted and roomed ed patients
- Vitals and EKG, Cardiology holter monitor placements
- Assisting in Stress Echocardiograms
- Assisted patients with EDD and FMLA forms
- Assisted with training new incoming Medical Assistants
Medical Assistant I
University Healthcare Alliance, Stanford Medicine
02.2014 - 06.2019
- Performed medical records management, including filing, organizing and scanning documents.
- Glucose testing and Pulmonary Function tests, and set up specimen trays
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care
- Assisted the physician in Ultrasound Guided Thyroid Biopsies
- Improved clinical workflow with introduction of electronic health records system.
- Efficiently performed insurance verification and precertification and preauthorization functions.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Office Assistant
Green Couch Interior Design
07.2012 - 12.2012
- Managing inventory of office supplies
- Account receivables and payables
- Created purchase orders and invoices emailed them to clients
- Maintained confidentiality in handling sensitive information while performing administrative tasks
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Medical Front Office Coordinator
John Muir Medical Group
04.2007 - 01.2011
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Assisted with training new front office staff members on essential job duties and procedures, ensuring a smooth onboarding process.
- Enhanced patient satisfaction through prompt responses to inquiries, accurate appointment scheduling, and clear communication of policies.
- Coordinate patient record request; handle copying and sending out records and invoicing
- Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
- Managed patient records with strict adherence to HIPAA regulations, ensuring confidentiality and security of sensitive information.
- Conducted thorough insurance verifications for accurate billing and reduced claim denials.
- Provided exceptional customer service while handling sensitive personal information in accordance with privacy policies.
Education
Medical Administrative Assistant
Western Career College
San Leandro07-2003
Skills
- Proficient in Microsoft Word
- Excel Proficiency
- Detail-Oriented Accuracy
- Customer-Centric Approach
- Invoice processing
- Spreadsheet management
- Document scanning
- Rapid Learner
- Dedicated Work Ethic
- Effective Task Prioritization
- Effective Team Collaboration
Timeline
Medical Assistant II
Stanford Medicine Partners
06.2019 - 02.2023
Medical Assistant I
University Healthcare Alliance, Stanford Medicine
02.2014 - 06.2019
Office Assistant
Green Couch Interior Design
07.2012 - 12.2012
Medical Front Office Coordinator
John Muir Medical Group
04.2007 - 01.2011
Medical Administrative Assistant
Western Career College
Similar Profiles
Ale'drienne ParkerAle'drienne Parker
Health Information Operations Supervisor at Datavant - Stanford Medicine PartnersHealth Information Operations Supervisor at Datavant - Stanford Medicine Partners
Caryn HartCaryn Hart
Medical Assistant IV/Department Leader at Stanford Medicine PartnersMedical Assistant IV/Department Leader at Stanford Medicine Partners
Maritza DominguezMaritza Dominguez
Patient Service Representative II at Stanford Medicine Partners Contact CenterPatient Service Representative II at Stanford Medicine Partners Contact Center
Daisy Chavez RodarteDaisy Chavez Rodarte
Patient Service Representative II at Stanford Medicine PartnersPatient Service Representative II at Stanford Medicine Partners
Kyrelle Cage-MorrisonKyrelle Cage-Morrison
Medical Assistant 3 at UCSF HealthMedical Assistant 3 at UCSF Health