Jennifer Rogers
Etobicoke
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Excellent customer service and conflict management skills. Huge supporter of community engagement and fostering relationships.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Administrative Assistant ITS
Toronto Police
04.2024 - Current
- Maintains confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensures accurate record-keeping with diligent data entry and database management for vital company information.
- Promotes a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items to avoid workflow disruptions.
- Supports executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimize calendar management for Unit Commander by scheduling appointments and avoiding conflicts.
- Managed expense reports for Unit Commander, ensuring accurate documentation of spending for budgeting purposes.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Checkpoint Manager
GardaWorld Security
01.2024 - 04.2024
- Completed extensive training on airport screening and multiple possible security breaches.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines and working effectively within GTA laws and policies.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Office Manager
TheAndPartnership
03.2020 - 06.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Operations Manager, Customer Experience
MAC Cosmetics
07.2016 - 03.2020
- Conducted onboarding and training programs for new employees, accelerating their integration into the team environment.
- Established effective communication channels, fostering strong relationships between team members and departments.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Completed routine store inventories.
- Managed scheduling for store shifts to accomplish proper staffing.
- Implemented safety protocols for staff and customers alike, maintaining a secure retail environment at all times.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
Store Manager
Coach
07.2014 - 07.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Store Manager
Make Up For Ever
12.2013 - 12.2014
- Completed routine store inventories.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Ensured customers were greeted and treated with respect and felt included and wanted.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
Key Holder Supervisor
MAC Cosmetics
07.2008 - 12.2013
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
Entertainment Staff Member
Celebrity Cruises
11.1998 - 07.2008
- Generated enthusiasm with hosting of events and organized activities,
- Ensured safety compliance across the venue by regularly reviewing protocols and attending staff training sessions.
- Collaborated with event management team to create memorable moments for guests, resulting in increased positive feedback.
- Elevated guest satisfaction ratings through consistent delivery of high-energy performances that captivated audiences from start to finish.
- Increased brand loyalty through exceptional guest interactions and personalized experiences during events.
Education
Certificate - Purser Training
Durham College
Oshawa, ON10-1998
High School Diploma -
Henry Street High School
Whitby, ON06-1995
Skills
- Customer service
- Data entry
- Computer skills
- Microsoft Word
- Microsoft outlook
- Scheduling
- Documentation and recordkeeping
- Professional communication
- Scheduling and calendar management
- Database entry
Languages
English
Native or Bilingual
French
Elementary
Certification
- NABS Mental Health Support Certificate
- CPR/AED Certification
- Crowd Control and Stress Management
- Multiple certifications on various safety situations from Fire to Terrorism while with Celebrity Cruises.
Timeline
Administrative Assistant ITS
Toronto Police
04.2024 - Current
Checkpoint Manager
GardaWorld Security
01.2024 - 04.2024
Office Manager
TheAndPartnership
03.2020 - 06.2023
Operations Manager, Customer Experience
MAC Cosmetics
07.2016 - 03.2020
Store Manager
Coach
07.2014 - 07.2016
Store Manager
Make Up For Ever
12.2013 - 12.2014
Key Holder Supervisor
MAC Cosmetics
07.2008 - 12.2013
Entertainment Staff Member
Celebrity Cruises
11.1998 - 07.2008
- NABS Mental Health Support Certificate
- CPR/AED Certification
- Crowd Control and Stress Management
- Multiple certifications on various safety situations from Fire to Terrorism while with Celebrity Cruises.
Certificate - Purser Training
Durham College
High School Diploma -
Henry Street High School
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