Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Rogers

Toronto,Canada

Summary

Seasoned Office Manager offering20 years of leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

25
25
years of professional experience

Work History

Office Manager

The&Partnership
03.2020 - 07.2023
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Coordinated special projects and managed schedules.
  • Controlled finances to lower costs and keep business operating within budget.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Reported to senior management on organizational performance and progress toward goals.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Delivered performance reviews, recommending additional training or advancements.
  • Maintained computer and physical filing systems.
  • Assisted IT with AV and troubleshooted for staff on Zoom, Teams and Google Meet.
  • Strong knowledge and understanding of Office Suite.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Maintained Office Operations repairs and issues using ticket system with Allied Properties.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Organized all Office Events inside and outside office while staying in budget.
  • Created, maintained and updated filing systems for paper and electronic documents

Assistant Store Manager

MAC Cosmetics
07.2016 - 03.2020
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.

Retail Store Manager

Coach
07.2014 - 07.2016
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Created employee schedules to align coverage with forecasted demands.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Approved regular payroll submissions for employees.

Store Manager

Make Up Forever
11.2013 - 12.2014
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Assistant Manager

MAC Cosmetics
07.2008 - 11.2013
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Monitored security to protect employees, customers and property.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Entertainment Specialist

Celebrity Cruises, Inc
11.1998 - 07.2008
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Helped organize and manage successful events with attendance of over 2000 people.
  • Monitored and evaluated event operations to confirm continual compliance with regulations.
  • Trained new employees in proper theater procedures and policies to achieve employee efficiency.
  • Participated and completed Embarkation and Debarkation duties at the end of every cruise.

Education

Certificate - CPR-Fire Safety

St. Johns CPR
Toronto, ON
11.2023

Certificate - Mental Health

NABS
Toronto, ON
06.2021

Graduate Certificate - Purser Training Certificale Completed

Durham College
Whitby, ON
10.1998

High School Diploma -

Henry Street High School
Whitby, ON
06.1996

Skills

  • Audio Visual (AV) Systems
  • Managing Multiple Priorities
  • Calendar Management
  • File System Maintenance
  • Proficient in Google Slides, Teams, Google Meet and Zoom
  • Event Coordination
  • Routine Inspections
  • Training and Development
  • Billing and Invoicing
  • Microsoft Office Suite
  • Administrative Management
  • Financial Records and Processing
  • Administration and Operations
  • Vendor Communication and Negotiation
  • Human Resources
  • Accounts Payable and Receivable

Timeline

Office Manager

The&Partnership
03.2020 - 07.2023

Assistant Store Manager

MAC Cosmetics
07.2016 - 03.2020

Retail Store Manager

Coach
07.2014 - 07.2016

Store Manager

Make Up Forever
11.2013 - 12.2014

Assistant Manager

MAC Cosmetics
07.2008 - 11.2013

Entertainment Specialist

Celebrity Cruises, Inc
11.1998 - 07.2008

Certificate - CPR-Fire Safety

St. Johns CPR

Certificate - Mental Health

NABS

Graduate Certificate - Purser Training Certificale Completed

Durham College

High School Diploma -

Henry Street High School

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