Jennifer Rodriguez
Patterson
Summary
Dynamic Scheduling and Financial Coordinator with extensive experience at Turlock Oral and Maxillofacial Surgery. Expert in insurance documentation processing and adept at verbal communication, I successfully trained staff on financial procedures, enhancing operational efficiency. Proven track record in timely claims submission and patient benefit explanation, ensuring high patient satisfaction and reduced aging balances.
Overview
31
31
years of professional experience
Work History
Scheduling / Insurance /Financial Coordinator
Turlock Oral And Maxillofacial Surgery
08.2011 - Current
- Trained staff on financial procedures and software systems, promoting best practices in financial operations.
- Explained insurance benefits, fees and procedures to patients.
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Submitted claims to insurance companies on same day as patient treatment.
- Answered questions over phone and in-person regarding billing, scheduling and treatment.
- Maintained a high level of confidentiality when handling sensitive financial information and employee records.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Oversaw appointment scheduling and itinerary coordination for both patients and surgeons
- Assisted in coordinating individual duties after careful evaluation of each employee's skill level and knowledge.
Scheduling /Patient Financial Coordinator
Dr. Hamid Shirazi
03.2003 - 03.2004
- Explained insurance benefits, fees and procedures to patients.
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Submitted claims to insurance companies on same day as patient treatment.
- Answered questions over phone and in-person regarding billing, scheduling and treatment.
Dental Assistant /Dental Front Office Receptionist
Dr. Gary Roberts
01.1995 - 01.2003
- Explained insurance benefits, fees and procedures to patients.
- Submitted claims to insurance companies on same day as patient treatment.
- Chairside assistant
- Sterilization Tech
- Ordered and managed supplies
Education
No Degree - Dental Assisting
Western Career College
San Leandro, CA08-1993
High School Diploma -
John F. Kennedy High School
Fremont, CA 06-1992
Skills
- Verbal and written communication
- Data entry
- Benefits explanation
- Appointment scheduling
- General ledger
- Payment collection
- Telephone etiquette
- Insurance plans
- Insurance documentation processing
Timeline
Scheduling / Insurance /Financial Coordinator
Turlock Oral And Maxillofacial Surgery
08.2011 - Current
Scheduling /Patient Financial Coordinator
Dr. Hamid Shirazi
03.2003 - 03.2004
Dental Assistant /Dental Front Office Receptionist
Dr. Gary Roberts
01.1995 - 01.2003
No Degree - Dental Assisting
Western Career College
High School Diploma -
John F. Kennedy High School