Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Rodriguez

Yuba City

Summary

Proven to excel in high-pressure environments, I leveraged my multitasking prowess at Hard Rock Casino to enhance guest experiences, leading to a noticeable increase in sales. Adept at cash handling and fostering team collaboration, my dedication to service excellence and ability to quickly resolve customer issues set me apart. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Server

Hard Rock Casino
03.2020 - 02.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Cashier Team Lead

Target
05.2018 - 01.2020
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Restocked and organized merchandise in front lanes.
  • Operated POS cash register and equipment to collect payments.
  • Used POS system to enter orders, process payments and issue receipts.

Pizza Maker

Pizza Guys
09.2017 - 01.2018
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.

Education

High School Diploma -

Yuba City High School
Yuba City, CA
06-2018

Skills

  • Dedicated Work Ethic
  • Punctual and reliable
  • Collaborative Teamwork
  • High-Quality Customer Service
  • Cash handling
  • Flexible schedule
  • Guest engagement
  • Cash register operation
  • Store opening and closing
  • Safe food handling
  • Menu memorization
  • High volume dining
  • ServSafe certification

Languages

Spanish
Native or Bilingual

Timeline

Server

Hard Rock Casino
03.2020 - 02.2025

Cashier Team Lead

Target
05.2018 - 01.2020

Pizza Maker

Pizza Guys
09.2017 - 01.2018

High School Diploma -

Yuba City High School

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Jennifer Rodriguez