Jennifer Robledo
San Jose
Summary
Motivated employee with a desire to take on new challenges and opportunites. Strong work ethic, adaptability, and customer service skills. I am able to work effectively, unsupervised, and pick up new skills quickly. I am able to use communication, leadership, and problem solving skills to ensure I am a hardworking employee with customer service, multitasking, and time management abilities. I am a committed job seeker with a history of meeting company needs and staying consistent, organized, and able to follow through with deadlines. I have experience working under pressure, and adapting to new situations and challenges. I am able to adapt no matter the environment; I can thrive under pressure or in a relaxed environment.
Overview
8
8
years of professional experience
Work History
Visitation Coordinator
Seneca Family Of Agencies
San Jose
04.2025 - Current
- Supervising visits between children and parents, ensuring safety, and successful interactions.
- Providing role modeling, coaching, and verbal communication to help better support the parent and ensure the visit and interactions between the family are positive.
- Writing down notes about what happens during visits based on observations, and then submitting that report.
- Communicate with caregivers, social workers, and clients.
- Transport client's children to and from visits
- Strengthen family bonds and relationships.
Youth Development Professional
Boys and Girls Club
San Jose
07.2018 - 04.2025
- Responded to student and family questions, and provided information on the BGC program.
- Established boundaries for children, including positive and negative behaviors.
- Collaborated with parents, guardians, and teachers to help students meet goals.
- Prepared engaging rotations to help students learn new topics.
- Helped with homework to enhance student's understanding and learning habits.
- Incorporated new technologies, strategies, and teaching skills to enhance student learning.
- Supervised 25 out of 100 students in classrooms, cafeterias, halls, schoolyards, and on field trips.
- Organized materials and classroom spaces to help students be successful.
- Built relationships with students and parents to improve learning.
- Taught students how to explore ideas and expand their horizons through lively classroom discussions.
- Maintained records of attendance.
- Transported and supervised youth to recreational activities.
- Worked with my team to ensure a safe and enjoyable after school program.
- I took over leadership and ran the program accordingly when the boss was out or away for a few hours.
- I gave orders to other team members when I was left in charge.
Cash office/ Stocker/Retail Cashier
Ross Dress for Less
San Jose
01.2022 - 09.2023
- Developed and used correct cash-handling procedures to ensure all safes, deposits, and registers were accurate.
- Counted and set money correctly for all new registers every single morning, and when a money problem came up, always spoke first to the store manager before proceeding.
- Handled cash of up to $40,000, the highest, and as low as $12,000.
- Ability to count money correctly when returning it to either customers or when ensuring that all of our money deposits are even and the correct amount.
- Worked in a fast-paced environment as a cashier to ensure customers were satisfied with the service.
- Greeted customers and helped with any questions or concerns.
- Stocked the shelves with merchandise accordingly, and organized them.
- Assisted customers in locating products
- Followed safety protocols while handling equipment and lifting heavy items.
- Worked with my team members to make the restocking processes fast and efficient.
- Provided customer service by answering questions about product location and price.
- Processed returns quickly and accurately
- Packed and unpacked items, checking breakables before stocking on shelves.
- Maintained clean, orderly, and stocked registers.
- Assisted other team members with their tasks as needed.
Front Desk Receptionist
City Sports Club
Sunnyvale
04.2021 - 07.2021
- Meeting and greeting members and guests.
- Creating a positive and welcoming environment when guests first come in.
- Checking in members and guests, updating their account information, and doing basic cleaning duties around the gym.
- Providing excellent customer service by being assertive, enthusiastic, and punctual.
- Handling answering and redirecting calls, and redirecting guests interested in memberships to the appropriate staff.
- Ensuring the front area is organized, presentable, and clean.
- Asking guests who are not following the rules to leave the premises to ensure the safety and security of our other guests.
- Managed incoming calls and directed them to the appropriate staff if needed.
Cashier
McDonald's
San Jose
04.2018 - 06.2018
- Greeted customers to take food orders and provide information about the menus.
- Operated the cash register to receive payment from customers in cash or credit card form.
- Stocked, cleaned, and restocked workstations and display cases.
- Maintained a clean and well organized countertop to attract customers.
- Restocked serving stations to keep the team efficient and minimize customer service delays.
- Took orders and processed payments for dine in, carry out and drive thru customers
- Resolved customer complaints and kept them pleased.
- Used teamwork to ensure great service during peak hours.
- Trained new cashiers or employees on registers in person and drive thru.
- Showed new employee's examples of adequate customer service
- Stocked Shelves with merchandise when needed
Education
Associate of Arts -
De Anza College
Cupertino, CA06-2022
High School Diploma -
Oak Grove Highschool
San Jose, CA05-2018
Skills
- Report writing
- Family engagement
- Child supervision
- Crisis intervention
- Safety protocols
- Educational programming
- Conflict resolution
- Active listening
- Team collaboration
- Time management
- Customer service
- Communication skills
- Leadership development
- Organizational skills
- Relationship building
- Staff supervision
- Cash handling
- Customer transactions
- Product knowledge
- Sales support
- Client communication
- Staff training
- Problem solving
- Leadership skills
- Detail orientation
- Heavy lifting
- Flexible schedule
- Supply restocking
- Workflow efficiency
- Effective communication
- Attention to detail
- Classroom management
- Program supervision
- Positive reinforcement
- First aid training
- Vehicle operation
- Client transportation
- Routing and navigation
- Report documentation
- Curriculum development
- Youth engagement
- Team leadership
- Front desk operations
- Problem-solving skills
Languages
Spanish
Professional
Sign Language
Elementary
Timeline
Visitation Coordinator
Seneca Family Of Agencies
04.2025 - Current
Cash office/ Stocker/Retail Cashier
Ross Dress for Less
01.2022 - 09.2023
Front Desk Receptionist
City Sports Club
04.2021 - 07.2021
Youth Development Professional
Boys and Girls Club
07.2018 - 04.2025
Cashier
McDonald's
04.2018 - 06.2018
Associate of Arts -
De Anza College
High School Diploma -
Oak Grove Highschool