Jennifer ROBINSON
Welland,Canada
Summary
Dynamic individual with hands-on experience in customer service and managerial roles with a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
30
30
years of professional experience
Work History
Nail Technician
Self-employeed
01.1995 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Managed appointments of new and existing clients
- Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
- Executed pedicures and manicures using professional quality products and tools.
Caregiver
Private clients
09.2017 - 10.2023
- Informed family and physicians about changes in clients physical and/or mental health
- Kept detailed records pertaining to client’s health for care coordinator
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Contact Centre Customer Service Agent
Minacs
07.2014 - 06.2017
- Handled payments and refunds via credit card while ensuring complete confidentiality.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Managed high email volumes while providing exceptional customer support and maintaining professional composure.
Aesthetician /Scoops Team Lead
Elements and Scoops Kids Spa
01.2012 - 07.2014
- Provided manicure/ pedicure services for both children and adults.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Provided exceptional customer service, addressing client concerns promptly and professionally.
- Facilitated training sessions for new estheticians, improving team skills and service quality.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
IT Contact Service Customer Service Agent - Trade Certificate
Ontario College of Trades
Welland, ONStandard First Aid & CPR C + BLS-AED -
St. Johns Ambulance
07-2024
General Arts and Science - Police Foundations
Niagara College
Wellandd, ON04-2005
Aesthetician -
Career School of Hairstyling
01-1995
Skills
- Able to communicate effectively with a diverse population
- Well-developed skills in prioritizing, organizing, decision making, and time management
- Responsible, capable and hardworking, a highly reliable self-starter, can be counted on to complete tasks
- Calm and diplomatic always, including high pressure situations
References
Available upon request
Volunteer Experience
- Volunteer Coordinator, Child Find Niagara, Niagara Falls, ON
- Drop-In Centre Facilitator, CMHA, St. Catharines, ON
- Security Liaison, Youth Council of World Affairs, Fort Erie, ON
- Security Supervisor, Grape and Wine Festival, Niagara Falls, ON
- Crowd Control, CIBC Run For the Cure, Niagara Falls, ON
Languages
English
Native or Bilingual
Timeline
Caregiver
Private clients
09.2017 - 10.2023
Contact Centre Customer Service Agent
Minacs
07.2014 - 06.2017
Aesthetician /Scoops Team Lead
Elements and Scoops Kids Spa
01.2012 - 07.2014
Nail Technician
Self-employeed
01.1995 - Current
IT Contact Service Customer Service Agent - Trade Certificate
Ontario College of Trades
Standard First Aid & CPR C + BLS-AED -
St. Johns Ambulance
General Arts and Science - Police Foundations
Niagara College
Aesthetician -
Career School of Hairstyling
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