Jennifer Rivera
Fallbrook
Summary
Dedicated manager known for enhancing team performance and customer service in e-commerce. Experienced in coaching staff and implementing processes that drive operational efficiency and maintain high service standards.
Overview
5
5
years of professional experience
Work History
E-Commerce Home Shopping Manager
Albertsons Grocery Store
Escondido
09.2022 - 06.2026
- Supervised daily operations to achieve store efficiency and customer satisfaction.
- Oversaw daily processes to maintain quality standards and operational efficiency.
- Led a team of four employees, ensuring high productivity and exceptional customer service.
- Resolved customer complaints promptly to uphold a positive brand image.
- Enforced customer service standards while addressing issues to deliver quality support.
- Trained new employees on store policies and best practices for service excellence.
- Conducted regular staff meetings to communicate updates and promote teamwork.
- Analyzed customer feedback data to formulate actionable improvement plans.
E-Commerce Personal Shopper
Walmart
Oceanside
05.2021 - 09.2022
- Executed pickup and shopping orders for local customers, ensuring timely delivery.
- Processed online orders with speed and accuracy.
- Collaborated with store associates to secure requested items for customers.
- Greeted customers while addressing inquiries about products, services, and store policies.
- Scanned items during retrieval to maintain accurate system stock levels.
- Cultivated positive relationships with grocery store personnel through consistent professionalism.
- Assisted teammates with daily tasks during peak periods to enhance efficiency.
- Satisfied customers by delivering quick and accurate service under tight deadlines.
Education
Retail Management Certificate - Retail Management
Cerritos College
Norwalk, CA06-2025
Skills
- Operational management
- Inventory management
- Order fulfillment
- Staff management
- Performance assessment
- Team coordination
- Customer service
Timeline
E-Commerce Home Shopping Manager
Albertsons Grocery Store
09.2022 - 06.2026
E-Commerce Personal Shopper
Walmart
05.2021 - 09.2022
Retail Management Certificate - Retail Management
Cerritos College