Jennifer Rivera
Anaheim
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Contact Center Supervisor
Families Together Of Orange County
Tustin
10.2021 - Current
- Supervised daily operations of contact center staff and workflows.
- Resolved escalated customer issues and provided effective solutions.
- Managed high call volumes while ensuring quality assurance standards were met.
- Monitored team performance and provided coaching to ensure adherence to company guidelines and quality standards.
- Trained new team members on policies and customer service techniques.
- Coordinated schedules to ensure adequate coverage during peak hours.
- Participated in recruitment efforts by interviewing potential candidates for open positions.
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Medical Assistant
Families Together Of Orange County
Tustin
10.2021 - 12.2021
- Coordinated patient scheduling and managed appointment logistics efficiently.
- Prepared and maintained accurate patient medical records and documentation.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Scheduled patient appointments for efficient clinic operations. for patients via phone and in person.
- Cleaned and maintained medical equipment following procedures and standards.
- Organized charts, documents and supplies to maintain team productivity.
- Registered new patients into practice management software program accurately entering demographic information.
Education
Medical Assistant
UEI College
Garden Grove, CA10-2021
High School Diploma -
Anaheim High School
Anaheim05-2018
Skills
- Medical terminology
- Vital sign measurement
- Patient record management
- Appointment scheduling
- HIPAA compliance
- EMR systems in Axium and ECW
- Healthcare administration
- Customer service and support
- Call handling and resolution
- Attention to detail
- Team training and development
- Active listening
Languages
English
Professional
Spanish
Professional
Timeline
Contact Center Supervisor
Families Together Of Orange County
10.2021 - Current
Medical Assistant
Families Together Of Orange County
10.2021 - 12.2021
Medical Assistant
UEI College
High School Diploma -
Anaheim High School