Jennifer Rivera
Vancouver,BC
Summary
Dedicated professional with a proven track record at Louis Brier Home & Hospital, adept in patient care and time management. Leveraged empathy and effective communication to enhance patient satisfaction and streamline care processes. Excelled in a fast-paced environment, demonstrating exceptional organizational skills and a commitment to compassionate service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Health Care Assistant
Louis Brier Home & Hospital
02.2016 - Current
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery.
- Observed patient skin conditions and reported findings to registered nurse.
- Documented patient information and care activities in electronic health record.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
Store Manager
Nandos Peri Peri
12.2013 - 09.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Bachelor of Science - Healthcare
Sprott Shaw College
Downtown Vancouver06-2022
Skills
- Time management
- Patient care
- Patient-focused care
- Supporting personal needs
- Meal preparation
- Feeding assistance
- Empathy and compassionate care
- Calm under stress
- Bedsore prevention
- Emotional and social support
Languages
English
Native or Bilingual
Certification
- First Aid Certification - American Red Cross or American Heart Association.
- Basic Food Safety/Food Handler's Card(varies by location)-State or local public health departments, necessary in settings where food handling occurs.
Timeline
Health Care Assistant
Louis Brier Home & Hospital
02.2016 - Current
Store Manager
Nandos Peri Peri
12.2013 - 09.2019
Bachelor of Science - Healthcare
Sprott Shaw College
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