Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Rivas

Hesperia

Summary

Compassionate and dedicated professional with experience in customer service and administrative support. Proven ability to communicate effectively, provide support to diverse populations, and navigate sensitive situations with empathy and professionalism. Brings ability to quickly absorb important information and is ready to develop and use relationship-building skills in patient advocacy role.

Overview

7
7
years of professional experience

Work History

Federal Work-Study Student Assistant

VictorValley Community College
02.2019 - 06.2020
  • Answered phone calls and emails from students and staff, addressing inquiries related to department policies, forms, and procedures
  • Processed incoming paperwork and applications, maintaining accurate records and ensuring compliance with college guideline
  • Enhanced office efficiency by organizing and maintaining files, records, and resources.
  • Developed strong interpersonal and communication skills while working with diverse groups of students, faculty, and staff
  • Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.

Customer Service Representative

Vallarta Supermarkets
11.2013 - 04.2016
  • Assisted an average of 40+ customers daily via phone, email, and live chat, providing accurate information and resolving inquiries in a timely and professional manner
  • Processed customer orders, returns, and exchanges, ensuring adherence to company policies and providing a seamless experience
  • Troubleshot customer issues related to products, services, and billing
  • Collaborated with cross-functional teams, including sales and technical support, to resolve complex customer issues efficiently
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor of Arts - Sociology

California State University, San Bernardino
San Bernardino, CA
12-2022

Associate of Arts - Sociology

Victor Valley Community College
Victorville, California
06.2020

Skills

  • Empathetic
  • Microsoft Office Suite
  • Active Listening
  • Organized nature
  • Resource utilization
  • Verbal and written communication
  • Proactive problem-solving

Timeline

Federal Work-Study Student Assistant

VictorValley Community College
02.2019 - 06.2020

Customer Service Representative

Vallarta Supermarkets
11.2013 - 04.2016

Bachelor of Arts - Sociology

California State University, San Bernardino

Associate of Arts - Sociology

Victor Valley Community College

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Jennifer Rivas