Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Rim

Santa Fe Springs

Summary

Dynamic Sales Associate at Goodfight with strong customer engagement and effective communication skills. Proven ability to enhance customer satisfaction and drive sales through in-depth product knowledge and reliable service. Known for excellent people skills and a friendly demeanor, fostering positive relationships and ensuring a welcoming shopping environment.

Overview

14
14
years of professional experience

Work History

Coffee Specialist

Goodfight
08.2024 - Current
  • Helped build the coffee program for their pop up kiosk
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Supported community engagement efforts through participation in local events and partnerships with nearby businesses.
  • Optimized brewing techniques for various coffee beans, ensuring optimal flavor extraction and customer satisfaction.
  • Contributed to the development of promotional events and marketing materials, driving increased foot traffic to the store.
  • Demonstrated versatility by adapting quickly to changing menus or promotions while maintaining high-quality service standards.
  • Developed strong relationships with regular patrons, fostering a loyal customer base.
  • Consistently met or exceeded performance goals set by management, contributing to overall store success and customer satisfaction.

Barista

Maru Coffee
11.2019 - 07.2024
  • Operated cash registers and handled cash and card transactions.
  • Develop latte art skills
  • Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
  • Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
  • Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.
  • Maintained clean and healthy environment by following proper safety and sanitation regulations.
  • Adhered to all health codes while preparing specialty beverages according to company specifications.
  • Trained incoming staff members on proper operation of brewing equipment and drink recipes.

Barista

Steadfast Coffee
05.2018 - 10.2019
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Musician

Run River North
11.2011 - 01.2018
  • Performed at concerts, festivals, and theaters to entertain fans.
  • Created professional audio recordings for live performances and studio albums.
  • Attended rehearsals and planned performances to prepare for live shows.
  • Performed professionally in numerous venues with a variety of musical styles.
  • Toured with other bands in country and internationally including South Korea, Japan, London.
  • Guest music live appearance on Jimmy Kimmel Live and Seth Meyers.

Education

High School Diploma -

Chatsworth High School
Chatsworth, CA
06.2011

Bachelor of Arts (B.A.) - Music Performance

California State University Long Beach
Long Beach, CA

Skills

  • Speak Korean
  • Customer engagement
  • Effective communication
  • Time management
  • Listening skills
  • Excellent people skills
  • Task prioritization
  • Product knowledge
  • Customer relationship management
  • Problem solving
  • Team collaboration
  • Multi-tasking strength
  • Reliable and punctual
  • Friendly and outgoing

Timeline

Coffee Specialist

Goodfight
08.2024 - Current

Barista

Maru Coffee
11.2019 - 07.2024

Barista

Steadfast Coffee
05.2018 - 10.2019

Musician

Run River North
11.2011 - 01.2018

Bachelor of Arts (B.A.) - Music Performance

California State University Long Beach

High School Diploma -

Chatsworth High School

Similar Profiles

CREATE PROFILE
Jennifer Rim