Summary
Overview
Work History
Education
Skills
Languages
Cooking, Photography
Timeline
BusinessAnalyst

Jennifer Richardson

Kingston,ON

Summary

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer/client satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Overview

23
23
years of professional experience

Work History

Client Director/Department Manager

Advantage Solutions
07.2015 - 10.2022
  • Responsible for the management of 800+ employees representing 113K field hours visiting 4500+ retail locations across Canada.
  • Field employees were responsible for in-store data capture, sales and merchandising executions in leading Retailers across the country.
  • Implemented data-driven decision-making processes to identify trends and opportunities for improvement in merchandise assortment.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Implemented innovative sales techniques to increase revenue generation and exceed sales targets consistently.
  • Managed accounts to retain existing relationships and grow share of business.
  • Contributed significantly to annual revenue goals through a proactive approach in identifying untapped markets potential opportunities.
  • Managed efficient National store resets to prepare store for special promotions and seasonal updates.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Assessed areas of service concern and developed improvement plans.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Negotiated favorable contracts to secure long-term partnerships with clients, suppliers, and vendors.
  • Monitored expenditures to mitigate risk of overages.
  • Facilitated regular meetings with stakeholders for effective communication of project updates and progress reports.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Analyzed data from various sources to inform strategic planning efforts and drive informed decision-making processes.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Led cross-functional teams to successfully implement key initiatives, improving overall company performance.
  • Optimized operational processes using analytics tools to address client-specific metrics.
  • Optimized resources allocation by closely monitoring project timelines, budgets, and deliverables.
  • Introduced innovative incentive programs that boosted employee morale and fostered a healthy competitive environment within the team.

Director of Retail Intelligence

Advantage Solutions (The Linkage Group)
01.2012 - 06.2015
  • Managed and mentored a team of 400+ Employees across Canada (14 direct reports)
  • Lead technology enhancements of proprietary software to ensure a 98% on-time client delivery of data
  • Introduced stronger P&L reporting capabilities limiting shareholders exposure to budgetary oversights and reactionary style management
  • Maximized payroll processing performance with the introduction of an automated pay system on submission of projects
  • Reduced client reporting turn-around by 72 hours improving their response time to competition.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.

Senior Operations Manager - Retail Intelligence

Advantage Solutions (The Linkage Group)
09.2010 - 06.2015
  • Developed internal documentation process to ensure that clients’ objectives were cascaded to all areas of the business – assisting in proper knowledge transfer, strengthening of internal communications – in effort to secure and protect company’s intellectual property.
  • Proven ability to learn quickly and adapt to new situations.
  • Through developing documentation processes - established the departments SOP's through training tools and best practices.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Worked directly with clients to understand their data needs and develop action plans along with reporting to ensure they had proper tools to form/support their strategies.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Proved successful working within tight deadlines and a fast-paced environment.

Operations Manager - Retail Intelligence

Advantage Solutions (The Linkage Group)
12.2007 - 09.2010
  • Responsible for the development and successful launch of a National Retail Price Audit/Data Capture application that was used for Canada’s leading Retailers and Consumer Packaged Goods Companies'
  • Managed national roll-out and of a technology based platform converting 200+ users from legacy collection method to 'real-time' capture
  • Initiated various automated quality assurance measures assuring high-level data integrity and accuracy.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Increased profit by streamlining operations.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Reduced turnaround time for project completion through effective resource allocation and team management.

Assistant Brand Manager

Parmalat Canada
02.2006 - 08.2007
  • Created impactful presentations for internal stakeholders, demonstrating the value of marketing efforts on overall business objectives.
  • Conducted market research to identify consumer trends and preferences, driving product innovation.
  • Conducted research and analysis to determine brand positioning and messaging.
  • Devised content strategy to effectively engage target audiences.
  • Developed strong relationships with external partners, including advertising agencies and suppliers, ensuring high-quality work within project timelines.
  • Planned, implemented, and tracked sales and marketing strategies to promote brand products.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Strengthened competitive positioning by monitoring competitor activity and providing strategic recommendations based on insights gathered.
  • Managed and oversaw creative projects to drive quality, accuracy and deadline management.
  • Generated sponsorships with related and partnering entities to enhance marketing objectives.
  • Assisted in the development of packaging design that effectively communicated product benefits while adhering to regulatory requirements.

Sales & Marketing Coordinator

Parmalat Canada
08.2001 - 01.2006
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Compiled client profiles and entered information into operating system.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Assisted in the development of annual sales budgets and forecasts, ensuring alignment with company objectives.
  • Managed budgets and negotiated with vendors, ensuring cost-effective trade show solutions.

Pricing Analyst (Contract)

Parmalat Canada
02.2000 - 07.2000
  • Adjusted prices via pre-set schedules, supply management department costs and other factors on regular basis.
  • Worked effectively in fast-paced environments.
  • Resolved problems, improved operations and provided exceptional service.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.

Education

Bulletproof Manager - Leadership Development Program -

Crestcom International
01.2014

Marketing Management -

Durham College
01.2006

Skills

  • Business Needs Assessment
  • Verbal and written communication
  • Rapport and relationship building
  • Solution selling
  • Hiring and Retention
  • Time Management
  • Strategic Planning
  • Project Management
  • Charismatic Leader
  • Complex Problem-Solving
  • Continuous improvements

Languages

English
Native or Bilingual

Cooking, Photography

I love to cook and entertain.  I am currently challenging myself to try different cuisines/styles of cooking from each country around the world.

With photography as a hobby, I am constantly snapping photos of food and parties I have created.  I also enjoy photographing things in nature and my nieces and nephews.  


Timeline

Client Director/Department Manager

Advantage Solutions
07.2015 - 10.2022

Director of Retail Intelligence

Advantage Solutions (The Linkage Group)
01.2012 - 06.2015

Senior Operations Manager - Retail Intelligence

Advantage Solutions (The Linkage Group)
09.2010 - 06.2015

Operations Manager - Retail Intelligence

Advantage Solutions (The Linkage Group)
12.2007 - 09.2010

Assistant Brand Manager

Parmalat Canada
02.2006 - 08.2007

Sales & Marketing Coordinator

Parmalat Canada
08.2001 - 01.2006

Pricing Analyst (Contract)

Parmalat Canada
02.2000 - 07.2000

Bulletproof Manager - Leadership Development Program -

Crestcom International

Marketing Management -

Durham College

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Jennifer Richardson