Summary
Overview
Work History
Skills
Languages
Certification
Timeline
Generic

Jennifer Reichel

Chateauguay,QC

Summary

Accomplished Operations Manager with a proven track record at Sermatech/Praxair, enhancing customer satisfaction and streamlining operations. Expert in food and beverage operations and adept at fostering team accountability, demonstrated through significant performance improvements. Skilled in cost control and operations oversight, consistently delivering projects within budget and time constraints.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Food and Beverage Manager

Kanawaki Golf Club
04.2021 - Current
  • Managed inventory effectively, reducing waste and optimizing stock levels.
  • Resolved customer complaints involving food or beverage quality and service.
  • Maintained highest standards for beverage quality and service.
  • Organized successful special events that contributed to increased sales figures.
  • Oversaw the hiring process for new employees, selecting top talent to join our team.
  • Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
  • Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.

Assistant Manager

Wolfco
02.2017 - 04.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Operations Manager

Sermatech/Praxair
01.2000 - 02.2017
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed and maintained relationships with external vendors and suppliers.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Reduced turnaround time for project completion through effective resource allocation and team management.

Skills

  • Food and Beverage Operations
  • Cost Control
  • Menu development
  • Wine pairing
  • Labor Management
  • Hygiene Regulations
  • Operations Oversight
  • Front of House Management
  • Employee Supervision
  • Customer Service
  • Employee Performance Evaluations
  • Operations Management

Languages

English
Full Professional
French
Professional Working

Certification

  • Lean Manufacturing Certification.
  • Accounting 1
  • Supervisory Program
  • OSHA Safety Program
  • Project Managment

Timeline

Food and Beverage Manager

Kanawaki Golf Club
04.2021 - Current

Assistant Manager

Wolfco
02.2017 - 04.2021

Operations Manager

Sermatech/Praxair
01.2000 - 02.2017
  • Lean Manufacturing Certification.
  • Accounting 1
  • Supervisory Program
  • OSHA Safety Program
  • Project Managment

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Jennifer Reichel