Jennifer Reddy
Burnaby,BC
Summary
Accomplished Jr. Underwriter with a proven track record at Canadian Northern Shield Insurance, enhancing underwriting efficiency and customer satisfaction. Skilled in quality control and communication, adept at fostering positive relationships and driving informed decision-making. Demonstrated ability to improve productivity and compliance through effective teamwork and a strong work ethic.
Overview
21
21
years of professional experience
Work History
Jr. Underwriter
Canadian Northern Shield Insurance
04.2013 - 09.2023
- Managed a high volume of applications, maintaining accuracy and timeliness in the underwriting process, leading to increased customer satisfaction.
- Prepared concise reports summarizing loan recommendations for presentation to management, supporting informed decision-making processes.
- Monitored market conditions for shifts that may impact portfolio performance or risk tolerance levels within the organization.
- Enhanced underwriting efficiency by organizing and prioritizing daily tasks and responsibilities.
- Participated in ongoing professional development opportunities to stay current on industry trends and regulatory changes affecting underwriting practices.
- Improved departmental productivity by training new team members on underwriting procedures and best practices.
- Maintained compliance with company policies and industry regulations through diligent review of documentation and data analysis.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback on process improvements.
- Made approval and denial recommendations by determining accurate risk levels.
- Supported review and acceptance or denial of new or renewal business.
- Built strong relationships with lenders, brokers and clients for constructive communications.
Jr. Underwriter
Aviva Canada Inc
07.2012 - 10.2012
- Enhanced underwriting efficiency by organizing and prioritizing daily tasks and responsibilities.
- Responsible for maintenance and growth of current book of business.
- Developing positive relationships with broker partners and co-workers.
- Able to create prompt underwriting solutions, using guidelines and procedures.
- Supported review, acceptance, or denial of new or renewal business after carefully reviewing all information.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Self motivated and able to work in a team environment.
Sr. Support Clerk, Personal Lines
Aviva Canada Inc.
12.2010 - 07.2011
- Processed incoming mail, ensuring timely distribution and accurate recordkeeping.
- Input data into spreadsheets and databases.
- Processing of new business, renewals and cancellations.
- Reviewing transactions and referring items to underwriters.
- Requesting missing information from brokers.
Quality Associate
Teligence Communications
06.2002 - 01.2010
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Mentored junior Quality Associates, sharing knowledge and best practices to foster a collaborative work environment centered around continuous improvement.
- Trained new Quality Associates on company policies, procedures, and best practices to ensure consistent performance across the team.
- Supported the development of a positive quality culture within the organization through continuous education and communication efforts.
- Monitored product standards and quality-control programs.
Education
Diploma - General Studies
Douglas College
New Westminster, BC2002
High School Diploma -
Burnaby North Secondary
Burnaby, BC06.1999
Skills
- Communication Skills
- Teamwork Skills
- Quality Control
- Customer Service Skills
- Time Management Skills
- Work Ethic
Languages
English
Native or Bilingual
Timeline
Jr. Underwriter
Canadian Northern Shield Insurance
04.2013 - 09.2023
Jr. Underwriter
Aviva Canada Inc
07.2012 - 10.2012
Sr. Support Clerk, Personal Lines
Aviva Canada Inc.
12.2010 - 07.2011
Quality Associate
Teligence Communications
06.2002 - 01.2010
Diploma - General Studies
Douglas College
High School Diploma -
Burnaby North Secondary
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