Jennifer Reading
South Lake Tahoe
Summary
Motivated and dependable team lead with a strong background in customer service, hospitality, and employee training. Skilled in managing day-to-day operations, supporting team development, and creating positive, welcoming environments for guests and coworkers alike. Known for clear communication, multitasking, and staying calm under pressure. Passionate about learning and growing in new environments, with a proven ability to adapt quickly and lead effectively in unfamiliar roles. Looking for opportunities where I can continue to grow, contribute, and connect with people through meaningful service.
Overview
2
2
years of professional experience
Work History
Snowboard Rentals Lead
Sierra-at-Tahoe
Twin Bridges
12.2024 - Current
- Work effectively in team environments to make the workplace more productive.
- Maintain updated knowledge through continuing education and advanced training.
- Provide support and guidance to employees to maintain a collaborative work environment.
- Approach customers and engage in conversation through the use of effective interpersonal and people skills.
- Contribute innovative ideas and solutions to enhance team performance and outcomes.
- Manage inventory and supplies to ensure that materials are available when needed.
- Work with cross-functional teams to achieve goals.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Ensure team safety by actively identifying potential hazards, maintaining a vigilant work environment, and providing ongoing education and training on safety protocols.
Cashier
Holiday Market
06.2023 - Current
- Welcome customers and help determine their needs.
- Work flexible schedules and extra shifts to meet business needs.
- Operate cash register for cash, check, and credit card transactions.
- Help customers complete purchases, locate items, and join reward programs.
- Train new employees on POS systems and other store operations.
- Maintain a clean and organized space for customers and staff.
Snowboard Rentals Cashier
Sierra-at-Tahoe
12.2023 - 05.2024
- Greet every guest with positive energy and a smile.
- Assist customers in purchasing or confirming online rentals.
- Fill out paperwork for customers' equipment after ensuring proper assembly/instruction.
- Aid customers in fitting boots, selection of board and helmet sizes, and any further assistance required.
- Effectively guide or direct guests to any restaurants, lifts, and/or runs.
- Disinfect and dry boots after use.
- Organize paperwork, boots, boards, and supplies.
Education
Associate of Arts - Psychology
Lake Tahoe Community College
South Lake Tahoe, CA06-2025
High School Diploma -
Los Alamitos High School
Los Alamitos, CA06-2023
Skills
- Customer service
- Team building
- Employee training
- Project management
- Problem solving
- Interpersonal communication
- Inventory management
- Multitasking Abilities
- Leadership
- Organizational skills
References
References available upon request.
Timeline
Snowboard Rentals Lead
Sierra-at-Tahoe
12.2024 - Current
Snowboard Rentals Cashier
Sierra-at-Tahoe
12.2023 - 05.2024
Cashier
Holiday Market
06.2023 - Current
Associate of Arts - Psychology
Lake Tahoe Community College
High School Diploma -
Los Alamitos High School
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