Jennifer Ramos
Sacramento
Summary
A results-driven business leader with a track record of high performance and team development. Skilled in customer service, sales, sales management and operations. Strong work ethic, adaptability and exceptional interpersonal skills. Commended for multitasking abilities and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Retail Store Manager
AT&T Mobility Services
11.2022 - Current
- Attend monthly sales meetings and quarterly sales trainings.
- Boost customer satisfaction levels through attentive service, timely resolution of issues, and personalized recommendations.
- Collaborate with upper management to develop strategic plans for store growth and expansion.
- Create employee schedules to align coverage with forecasted demands.
- Develop a high-performing sales team by providing ongoing coaching, setting clear expectations, and fostering a positive work environment.
- Ensure smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Ensure compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Implement comprehensive training programs for new hires that emphasize sales techniques, product knowledge, company policies and customer service best practices.
- Mentor team members to enhance professional development and accountability in workplace.
- Optimize inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Prepare comprehensive reports detailing key KPIs.
- Streamline store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
Assistant Store Manager
AT&T Mobility Services
07.2021 - Current
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Provided ongoing training and mentorship to my sales representatives, fostering professional development and career growth.
Retail Sales Associate
AT&T Mobility Services
03.2021 - Current
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Suite Attendant
Levi's Stadium
09.2018 - 02.2020
- Demonstrated excellent communication skills when interacting with guests, addressing their concerns and fulfilling their requests promptly.
- Effectively communicated with kitchen staff to coordinate timely delivery of orders and address special dietary needs.
- Maintained a clean and organized suite environment, ensuring customer satisfaction and comfort.
- Managed inventory levels within the suite, restocking supplies as needed to maintain adequate stock throughout an event.
- Provided exceptional hospitality to guests, resulting in numerous positive reviews and repeat clientele.
Education
Bachelor of Science - Hospitality And Tourism
California State University, East Bay
Hayward, CA08.2020
Skills
- Administrative Support
- Articulate and Well-Spoken
- Bilingual: Spanish
- Customer Service Expert
- Microsoft Office Programs Expert
- Multi-Tasked
- Operations
- Policy Enforcement
Timeline
Retail Store Manager
AT&T Mobility Services
11.2022 - Current
Assistant Store Manager
AT&T Mobility Services
07.2021 - Current
Retail Sales Associate
AT&T Mobility Services
03.2021 - Current
Suite Attendant
Levi's Stadium
09.2018 - 02.2020
Bachelor of Science - Hospitality And Tourism
California State University, East Bay
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