Jennifer Ramirez
Los Angeles
Summary
Dynamic professional with a proven track record at Thompson Hospitality, adept in customer service and problem-solving. Excelled in optimizing team performance and enhancing tenant satisfaction. Known for a friendly, positive attitude and exceptional organizational skills, consistently delivering results in fast-paced environments. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
25
25
years of professional experience
Work History
MK Attended
Thompson Hospitality
06.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
MK Attendance
Gukenheimer
Playa Vista
06.2019 - 06.2022
- Distributed drinks, snacks, and fruits to serve customers.
- Performed opening and closing duties, such as setting up the dining area and restocking supplies.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded to ad hoc cleaning duties at the end of the shift.
- Trained new employees to perform duties.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Upheld high standards of sanitation, following health department regulations.
- Filled condiments and napkin containers during slack periods.
- Stocked service areas with supplies during slow periods.
- Circulated within assigned areas to assess and address customer needs, prioritizing peak-hour tasks.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Collected dirty dishes and glasses from the dish drop drawers when needed.
- Provided exceptional service to a high volume of daily customers.
- Provided excellent customer service to ensure satisfaction.
- Satisfied customers by topping off drinks, and offering condiments, napkins, and other items.
Maintenance Supervisor
Merchants Building Maintenance
01.2014 - 06.2019
- Optimized resource allocation by carefully tracking inventory levels of tools, materials, and equipment needed for maintenance tasks.
- Managed a team of maintenance technicians, providing ongoing training and support to ensure their success.
- Maintained accurate records of all maintenance tasks completed, ensuring compliance with regulatory requirements.
- Enhanced tenant satisfaction through proactive communication and prompt resolution of maintenance concerns.
- Collaborated with contractors during construction projects to ensure high-quality results aligned with project specifications.
- Succeeded in maintaining a clean, well-organized work environment that promoted efficiency and safety for both staff members and tenants.
- Streamlined work order processing, resulting in faster response times to tenant requests.
Receptionist
Charlie Rocket
07.2000 - 04.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
High School Diploma -
Ulysses S. Grant Senior High School
Van Nuys, CA06.1995
Some College (No Degree) -
LACC
Los Angeles, CASkills
- Basic math
- Customer service
- Problem resolution
- Verbal communication
- Fluent in English and Spanish
- Calm under pressure
- Teamwork and collaboration
- Friendly
- Positive attitude
- Adaptability
- Active listening
- Flexibility
- Responsible
Accomplishments
- Employee of the Month September 2024
Timeline
MK Attended
Thompson Hospitality
06.2019 - Current
MK Attendance
Gukenheimer
06.2019 - 06.2022
Maintenance Supervisor
Merchants Building Maintenance
01.2014 - 06.2019
Receptionist
Charlie Rocket
07.2000 - 04.2011
High School Diploma -
Ulysses S. Grant Senior High School
Some College (No Degree) -
LACC
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