Jennifer Rago

Dedicated and customer-oriented professional with 10 plus years in the hospitality industry. Proven track record of leading teams, boosting customer satisfaction, and hitting sales goals. Skilled in improving operations and fostering a positive work environment. Ready to bring my love for coffee, leadership, and practical experience to contribute to Love Coffee Bar's success.

Achieved departmental goals by developing and executing strategic plans and performance metrics.

Entered data into production tracking software to maintain accurate and up-to-date records. Attended and efficiently took meeting notes, distributing them to relevant team members. Provided additional production support to specific departments by completing assigned tasks. Archived artwork and production files within specific online directory structures, ensuring accessibility. Assisted in preparing presentations, special events, and meetings for the creative team. Managed scheduling for production and creative management, ensuring timely coordination. Provided desk coverage, including answering phones, scheduling meetings, and handling administrative duties. Maintained the show production calendar and crew list for efficient planning. Ordered office supplies for the department, ensuring a well-equipped work environment. Ran errands for lunch, snacks, and coffee, contributing to a positive team atmosphere.

Responsible for managing employee schedules, training new hires, and ensuring our store operates smoothly. I keep track of sales reports and key performance indicators (KPIs) to help drive business growth. Customer service is a top priority, and I oversee the maintenance of our store's cleanliness.

Increased team productivity by implementing streamlined processes and effective communication strategies.

Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.