JENNIFER QUINN
San Clemente
Summary
Charismatic and results driven Salesforce Professional. Exceptional communicator with strong analytical and strategic abilities coupled with a healthy obsession with efficiency.
Overview
20
20
years of professional experience
Work History
Senior Salesforce Administrator
First National Bank of Omaha
11.2022 - Current
- Principally responsible for all Case and Opportunity management workflows and automations.
- Co-manage mix of Support Cases and Story level work producing an average of 300 Cases and 3 Stories per month.
- Partner with business units across the organization to maximize the benefit of Salesforce and Financial Services Cloud.
- Automated add and removal of Permission Sets and Permission Set Groups tied to User Activation/Deactivation.
- Deployed various automations within SF Support function resulting in significantly fewer clicks per transaction.
Salesforce Administrator
Behr Paint Company
01.2020 - 10.2022
- Execute Salesforce projects end to end including gathering requirements, writing user stories, and completing associated configuration work.
- Optimize business processes utilizing tools including Lightning App Builder, Process Builder, Flow, Approval Processes, and custom solution development.
- Possess in-depth knowledge of all standard and custom object configuration related to sales operations.
- Partner with IT, Marketing, and Sales to identify and deliver system updates, fixes, and enhancements to ensure highest level of efficiency and user adoption.
- Responsible for understanding impacts of changes to current state business processes and systems.
- Assist with data management requests (mass record updates, Lead, Opportunity, and Campaign loads) as needed using DemandTools.
- Participate in annual Report & Dashboard refreshes based on changing business needs including training of end users to increase understanding and utilization.
Global Operations Analyst
CT Corporation
01.2017 - 04.2019
- Established and maintained all Salesforce Reports & Dashboards for the global sales department.
- Served as SME in development of custom Opportunity Record Type, and associated Page Layouts, Picklists etc.
- To meet unique processes and reporting needs of new business line.
- Collaborated with Business Enablement & Sales Operations departments to transition global sales pipeline from Excel into Salesforce.
- Analyzed service and sales workflows to identify process improvements and opportunities to drive revenue.
- Identified and implemented performance metrics for a new service department resulting in greater efficiency, workload balance, and scalability.
Service Operations Consultant
CT Corporation
02.2014 - 12.2016
- Partnered with Salesforce Administrator, Business Operations, and Consulting Firm to design and implement Service Cloud leading to greater workload visibility and efficiency.
- Responsible for all training and change management related to the roll-out of Service Cloud.
- Managed technical and training support cases post Service Cloud implementation to support end user adoption.
- Learned Sharepoint in order to build and maintain service-oriented homepage resulting in increased employee engagement.
- Developed supporting materials such as FAQs and Process Maps as needed for roll-out of new or updated service offerings or workflow changes to ensure user understanding and ability to execute.
- Worked with key stakeholders and operations teams across departments to deliver against critical business objectives including Marketing, Product Management, Sales, and Business Enablement.
Senior Service Manager
CT Corporation
04.2007 - 01.2014
- Guided the team’s performance to three consecutive “Top 5” finishes amongst all service teams nationwide on key performance indicator results.
- Achieved the organization’s highest yearly evaluation rating back-to-back (achieved by 2% of approximately 6,700 employees).
- Appointed member of the company’s Training Advisory Board.
- Chosen as a member of implementation team for the rollout of a new service group created to address a critical and unmet business need.
Team Leader
CT Corporation
06.2005 - 03.2007
- Achieved “Top 10” finish amongst 30 teams nationwide.
- Achieved “Top 5” finish for Write-off Performance.
- Championed creative business initiatives, including the successful rollout of the “After Hours Team”.
Education
Bachelor of Arts -
University of Colorado
Boulder12-1999
Skills
- Agile Methodologies
- Cross-Departmental Collaboration
- Strong Interpersonal Communication
- Data Analysis
- Flow
- Process Builder
- Operational Process Enhancement
- Project Oversight
- Strategic Development
- Operational Workflow Development
Applications
- Adobe Acrobat
- Advanced Excel
- Copado
- Gitlab
- Office 365
- ServiceNow
- SharePoint
Salesforce Certifications
- Administrator
- Advanced Administrator
- Platform App Builder
- Sales Cloud Consultant
- Service Cloud Consultant
Timeline
Senior Salesforce Administrator
First National Bank of Omaha
11.2022 - Current
Salesforce Administrator
Behr Paint Company
01.2020 - 10.2022
Global Operations Analyst
CT Corporation
01.2017 - 04.2019
Service Operations Consultant
CT Corporation
02.2014 - 12.2016
Senior Service Manager
CT Corporation
04.2007 - 01.2014
Team Leader
CT Corporation
06.2005 - 03.2007
Bachelor of Arts -
University of Colorado
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