Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Quach

Middletown

Summary

Managerial professional with a proven track record of success and extensive experience leading teams in fast-paced, high-volume environments. Highly organized and skilled at motivating large, diverse teams, streamlining workflows, and enhancing operational efficiency. Expert in managing staff schedules, resolving complex issues, and acting as a critical communication bridge between management and frontline staff. Demonstrated ability to handle sensitive information with discretion, multitask effectively under pressure, and maintain a calm, welcoming atmosphere. Adept at building trust, fostering team accountability, and implementing systems that ensure consistency and quality. Excited to bring strong leadership, administrative expertise, and exceptional communication skills to a Medical Receptionist role, supporting patient care and contributing to a collaborative healthcare environment.

Overview

6
6
years of professional experience

Work History

Manager

Sally’s Apizza
02.2023 - 01.2024
  • Managed all front desk and floor operations during a major store opening, greeting guests and addressing high-volume inquiries with professionalism.
  • Scheduled over 150 employees weekly using digital platforms, ensuring balanced coverage and efficient shift transitions.
  • Acted as the primary liaison between the General Manager and the FOH team, ensuring clear communication of expectations, updates, and feedback.
  • Collaborated daily with both the corporate training team and operations team to roll out service protocols, onboard new hires, and uphold company standards.
  • Developed and maintained cleaning and shift checklists across multiple dayparts (opening, mid, closing), reinforcing organizational consistency.
  • Resolved guest concerns promptly and empathetically, often under pressure, while maintaining a positive brand image and high service standards.
  • Maintained operational logs, tracked training progress, and supported scheduling adjustments in real time.

Senior Manager

The Cheesecake Factory
06.2022 - 12.2022
  • Directed front-of-house operations, employee scheduling, and administrative coordination across busy shifts.
  • Streamlined internal communication, creating efficient workflows and timely updates — highly transferable to medical office settings.
  • Oversaw training and onboarding documentation for new staff, demonstrating attention to detail and file accuracy.
  • Recognized with a Financial Award for process improvements and operational leadership.

Shift Lead / Server

Bone Kettle Asian Fusion
09.2019 - 05.2022
  • Managed reservations, greeting, and guest communication — core competencies in patient-facing receptionist roles.
  • Trained new staff, handled shift documentation, and maintained organized scheduling.
  • Balanced high call volume and walk-ins, ensuring smooth guest flow and service delivery under pressure.

Corporate Trainer / Educator

MidiCi Neapolitan Pizza
08.2017 - 08.2019
  • Opened 20+ new locations, managing front-line team scheduling, onboarding, and operations setup.
  • Created and maintained training documents, checklists, and SOPs — all applicable to administrative procedures in healthcare settings.
  • Acted as liaison between site managers and corporate leadership, building strong communication and coordination skills.

Education

Associate of Science - Radiation Thearpy

CT State
Manchester, CT
08-2028

Skills

  • Strong Team Player with Leadership Background
  • Team Scheduling & Operations
  • Administrative Support & Calendar Management
  • HIPAA Awareness & Confidentiality Practices
  • Customer Service & Conflict Resolution
  • Microsoft Office Suite & Google Workspace
  • POS & Scheduling Software (Micros, Aloha, Squirrel, Toast, HotSchedules)
  • Attention to Detail & Organizational Efficiency
  • Excellent Interpersonal & Communication Skills
  • Organized, Reliable, and Efficient
  • Disciplinary techniques
  • Resource allocation
  • Cross-functional team management
  • Problem resolution
  • Excellent Interpersonal & Communication Skills

Timeline

Manager

Sally’s Apizza
02.2023 - 01.2024

Senior Manager

The Cheesecake Factory
06.2022 - 12.2022

Shift Lead / Server

Bone Kettle Asian Fusion
09.2019 - 05.2022

Corporate Trainer / Educator

MidiCi Neapolitan Pizza
08.2017 - 08.2019

Associate of Science - Radiation Thearpy

CT State
Jennifer Quach