Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Purvis

New Glasgow,NS

Summary

Dynamic professional with a strong work ethic and integrity, experienced in customer service and cash handling at Sobeys. Proven ability to enhance customer satisfaction and foster loyalty through exceptional service. As a manager at CD Plus, successfully mentored teams and optimized inventory management, driving operational efficiency and engagement.

Overview

29
29
years of professional experience

Work History

Cashier/florist/ready Cut's

Sobeys
10.2011 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Manager

CD Plus
07.1996 - 2008
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

High School Diploma -

CEC
Truro

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Time management skills

Timeline

Cashier/florist/ready Cut's

Sobeys
10.2011 - Current

Manager

CD Plus
07.1996 - 2008

High School Diploma -

CEC

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Jennifer Purvis