Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Jennifer Pulido

Los Angeles

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Worldwide Produce
Los Angeles, CA
01.2025 - 05.2026
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
  • Processed orders and returns accurately, ensuring timely fulfillment and resolution.
  • Trained new team members on company policies and customer service protocols.
  • Developed and implemented streamlined communication processes to improve response times.

Secretary/ Operations manager

VT Construction Resource Inc.
09.2023 - 12.2024
  • Customer relations/service
  • Managed scheduling and correspondence for executive team, ensuring efficient communication flow.
  • Coordinated office operations, streamlining administrative processes to enhance productivity.
  • Documentation & filing
  • Project management
  • Marketing management

Assistant Manager

Dominoes
11.2022 - 09.2023
  • Customer service
  • Restocked inventory
  • Team coordinator
  • Set time sheets & schedules
  • Administered resolutions to customer complaints

Admin

Core (Community Organized Relief Effort) Mobile Testing and Vaccination Site
01.2021 - 01.2022
  • Set up testing sites
  • Performed oral COVID tests
  • Scheduled in appointments/ People check-in
  • Enforced PPE

Receptionist

7Js Forklift Repair
Vernon, CA
06.2019 - 12.2020
  • Customer Service
  • Filed documents in alphabetical order
  • Answered phone calls & responded to customer inquires
  • Scheduled/rescheduled customer appointments
  • Placed orders for parts/materials

Education

High School Diploma -

Westchester Enriched Science Magnet High School
06-2020

Associate of Arts - Early Childhood Education

East Los Angeles College
Monterey Park, CA
01-2028

Skills

  • Time management
  • Critical thinking
  • Adaptability
  • Data entry
  • Technologically Proficient with:

    -Microsoft word -Excel

  • Active listener
  • Customer service
  • Bilingual: Fluent in Spanish

Certification

  • First Aid/CPR Certified

LANGUAGES

Spanish & English

Timeline

Customer Service Representative

Worldwide Produce
01.2025 - 05.2026

Secretary/ Operations manager

VT Construction Resource Inc.
09.2023 - 12.2024

Assistant Manager

Dominoes
11.2022 - 09.2023

Admin

Core (Community Organized Relief Effort) Mobile Testing and Vaccination Site
01.2021 - 01.2022

Receptionist

7Js Forklift Repair
06.2019 - 12.2020

High School Diploma -

Westchester Enriched Science Magnet High School

Associate of Arts - Early Childhood Education

East Los Angeles College
Jennifer Pulido