Jennifer Provenzano
Bolton,Canada
Summary
Dynamic HR Coordinator with over 10 years of progressive experience in diverse HR functions, demonstrating expertise in Workday processing, leave of absence management, and compliance assurance. Achieved a streamlined employee data management process that enhanced efficiency by 20%. Skilled in coordinating transitions and managing staffing requirements, with a unique skill set poised to significantly contribute to organizational success. Committed to fostering a positive workplace culture while driving operational excellence and strategic HR initiatives.
Overview
21
21
years of professional experience
Work History
Special Investigations Consultant
RBC
02.2023 - Current
- Streamlined Workday processing to enhance efficiency in employee data management
- Managed Service Now ticketing to ensure timely resolution of HR inquiries
- Executed Leave of Absence (LOA) processing, including unpaid leaves and short- and long-term disability (STD and LTD) claims
- Facilitated employee return processing after leaves, ensuring smooth transitions back to work
- Coordinated terminations, ensuring compliance with protocols and regulations
- Oversaw worker transfers and relocations to align with organizational needs
- Engineered integration processes between SAP and Workday to optimize information flow
Talent Cycle – Representative
RBC
03.2022 - 02.2023
- Administered Workday processing for hiring and onboarding activities
- Facilitated banking details setup for new hires within Workday
- Executed EIB (Enterprise Interface Builder) processes for new hires
- Managed LOA processing, including unpaid and paid STD and LTD processing
- Coordinated employee return processing after leave of absence
- Handled time off and vacation processing, ensuring accurate records
- Executed terminations with attention to compliance and efficiency
- Oversaw worker transfers and relocations to meet staffing requirements
- Managed business processing operations to enhance HR functions
- Maintained continuous service dates for hirings in Workday
- Trained colleagues on HR systems and processes for improved team performance
- Conducted follow-up calls and emails, effectively connecting with managers via WebEx
- Reviewed time off balances to guarantee accurate records and reporting
Payroll Officer Admin
RBC
11.2017 - 03.2022
- Ensured timely correction of timesheets and addressed related inquiries, meeting Service Level Agreements (SLA)
- Processed terminations and managed leaves and returns from leave forms efficiently
- Handled TD1 tax forms and verified compliance with tax regulations
- Conducted investigations to resolve payroll discrepancies effectively
- Performed follow-up calls through email and phone to facilitate communication
- Assisted with various payroll processing tasks to support operational efficiency
- Processed all payroll forms submitted within established cut-off periods
- Printed and sorted documentation from a generic email, ensuring readiness for processing
- Organized faxed documents, ensuring proper sorting and tracking prior to distribution
- Maintained confidentiality by ensuring no sensitive documents were left unprotected at the end of the day
Administrative Assistant
High Park Used Appliances Inc.
01.2005 - 11.2017
- Supported day-to-day business operations to facilitate organizational efficiency
- Created purchase orders to manage inventory and supplier relationships
- Prepared invoices for vendors and clients, ensuring timely billing processes
- Coordinated daily travel schedules within the Greater Toronto Area (GTA) for all field representatives
- Functioned as a sales representative for walk-in customers, enhancing customer service
- Managed weekly banking to ensure accurate financial transactions
- Engaged with clients and vendors regarding deliveries and product inquiries
Part Time Receptionist and Front-End Staff
Salon M
09.2009 - 08.2010
- Answered telephones to provide customer support and service inquiries
- Scheduled appointments for multiple hair stylists, optimizing their time management
- Processed payments from clients efficiently to streamline operations
- Assisted with monthly marketing strategies, enhancing client engagement
Education
High School Diploma -
Don Bosco Secondary School
Toronto, Ontario06.2004
Skills
- Workday data processing
- ServiceNow ticket management
- Administration of LOA procedures
- Proficient in SAP-Workday integration processes
- Time sheet management
- Tax form preparation
- Proficient in Word
- Proficient in Excel
- Proficient in PowerPoint
- Proficient in Apple product usage
- Financial record management
- Self-assured
- Diligent worker
- Motivated team member
- Peer development
- Clear verbal communication
- Customer engagement
- Payroll administration
- Human resources administration
- Workforce performance optimization
- Effective organizational skills
- Proficient in managing multiple tasks
- New hire integration
- Benefits policy implementation
- Proficient in Microsoft Office
- Experience with SAP systems
LANGUAGES
English (Canadian)
Timeline
Special Investigations Consultant
RBC
02.2023 - Current
Talent Cycle – Representative
RBC
03.2022 - 02.2023
Payroll Officer Admin
RBC
11.2017 - 03.2022
Part Time Receptionist and Front-End Staff
Salon M
09.2009 - 08.2010
Administrative Assistant
High Park Used Appliances Inc.
01.2005 - 11.2017
High School Diploma -
Don Bosco Secondary School
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