Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Professional Development
Timeline
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Jennifer Poliziani

Barrie,ON

Summary


Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Overview

34
34
years of professional experience

Work History

General Manager

Staples
04.2007 - 07.2024
  • Foster a culture of ongoing learning while leveraging and developing talent and effective networking. Building effective relationships with customers in friendly and professional manner
  • Demonstrate business acumen at a senior level, senior leadership and management ability. Ability to plan organizes and prioritizes efficiently to effectively handle their daily responsibilities.
  • Accountable for driving sales and profitability by achieving financial and non-financial business results.
  • Follows proper store opening and closing procedures, including counting back daily sales (cash/credit), safe counts, daily/weekly payroll and scheduling, alarm check and security walks.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Sales Manager

Staples
04.2005 - 04.2007
  • Accountability for financial and non-financial business results through effective management and execution of sales.
  • Evaluates, coaches and provides high quality instruction to direct reports, and participates in supporting the management and supervisory teams. In the absence of a General Manger, would assume accountability for all store functions.
  • Participated in payroll administration, scheduling and maintenance of employee files
  • Proactively models and ensures teams understanding of and adherence to all privacy policies and procedures.

Services Manager - Weston Rd

Staples
01.2003 - 04.2005
  • Inventory control, receiving products. Actively working with vendors on debit/credit requests on shipments.
  • Supported direct reports in achieving daily task completion in a fast pace environment.
  • Ability to resolve customer concerns In a diplomatic manner
  • Work in the Copy and Print Center, processing customers print orders, lamination, binding (coil/cerlox/wireless),wide format blue prints or posters, business card, photo gifts and more.
  • Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.

Assistant Sales Manager

Staples
04.2001 - 01.2003
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Assisted sales team with completing customer transactions and managing issues.
  • Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.

Assistant Service Manager

Staples
09.2000 - 04.2001
  • Enhanced team efficiency by implementing streamlined procedures for daily operations.
  • Developed strong relationships with customers, resulting in repeat business and increased loyalty.
  • Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.

Administration/Front Lead/ Key Holder

SuperPet
01.1997 - 09.2000
  • Managed the front end staff with point of sale, office administration of balancing totals nightly/shift duration. Open and close the store, customer service, product knowledge training, and care for multiple pets from parrots, fish, hamster, sugar gliders, to cats and dogs.
  • Worked with Vendors to place orders for their products and bring into the store while maintaining budgets and sales of their products.
  • Supported other SuperPet locations with administration training, inventory counts, and helped with Toronto Cat rescue in our store (adoptions).

Cashier/Head Cashier

Mr. Grocer/Valu Mart
01.1991 - 01.1997
    • Cash customers through with their weekly/daily purchases.
    • Keep accurate count of all money received and credit slips for tender used with each purchase.
    • Integrated to a new Inventory system and I helped them enter all item numbers (PLU or UPC) for items sold in-store so that It would process correctly at the registers with change over.

Education

College Diploma - Law and Security Administration

Georgian College
Barrie, Ontario
01.1997

Skills

  • Networking
  • Business Acumen
  • Loss Prevention
  • Performance Management
  • Conflict Resolution
  • Leadership Development
  • Payroll Administration
  • Data Analysis and reporting
  • Leadership and team building
  • Problem resolution
  • Operations management
  • Efficient multi-tasker

Accomplishments

  • District of the year, Staples 2011/2012

Professional Development

  • Mental Health - First Aid Training, 2022
  • First Aid Training / Joint Health and Safety Training, 2021/2001
  • Mind Tools Training through Staples, Articles on leadership, accountability, coaching mindset, overcoming barriers, culture of purpose, Team minded Leader and Delegation

Timeline

General Manager

Staples
04.2007 - 07.2024

Sales Manager

Staples
04.2005 - 04.2007

Services Manager - Weston Rd

Staples
01.2003 - 04.2005

Assistant Sales Manager

Staples
04.2001 - 01.2003

Assistant Service Manager

Staples
09.2000 - 04.2001

Administration/Front Lead/ Key Holder

SuperPet
01.1997 - 09.2000

Cashier/Head Cashier

Mr. Grocer/Valu Mart
01.1991 - 01.1997

College Diploma - Law and Security Administration

Georgian College

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Jennifer Poliziani