Jennifer Plantikow
Thorold,ON
Summary
Attentive Waitress with superior dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
13
13
years of professional experience
Work History
Waitress
Turtle Jack's Muskoka Grill
03.2023 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waitress
Teddy's Sports Bar
09.2021 - 02.2023
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Team Leader
Toyota Motors Manufacturing Canada
07.2010 - 07.2021
- Managed team of 20 team members, guided employees to foster proper completion of assigned duties
- Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments
- Motivated and trained employees to maximize team productivity while reducing risk of repetitive strain injuries
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices
- Monitored supply chain and managed logistics functions for company
- Created safe work environment by complying with safety, health and security requirements
- Developed recommendations to reduce hazards by improving gear, behaviors and procedures
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
CHAIR
COFOUNDER
05.2016 - 11.2018
- OF LGBTQ+ EMPLOYEE RESOURCE GROUP
- Worked in conjunction with Senior management and human resources to develop programs and strategies for creating a more inclusive internal culture
- Worked with local non-profit organizations fundraising, volunteering, helping to obtain bursary's, while promoting Toyota as an inclusive organization.
Education
Associate of Arts - Carpentry And Renovation
Niagara College of Applied Arts And Technology
Welland, ON04.2023
Certificate: Leadership And Inclusion Continuing education in Inclusive leadership Professional development -
Centennial College of Applied Arts And Technology
Scarborough, ON08.2019
Skills
- Safety processes and procedures
- Staff education and training
- Organization and Time management
- Analytical skills
Timeline
Waitress
Turtle Jack's Muskoka Grill
03.2023 - Current
Waitress
Teddy's Sports Bar
09.2021 - 02.2023
CHAIR
COFOUNDER
05.2016 - 11.2018
Team Leader
Toyota Motors Manufacturing Canada
07.2010 - 07.2021
Associate of Arts - Carpentry And Renovation
Niagara College of Applied Arts And Technology
Certificate: Leadership And Inclusion Continuing education in Inclusive leadership Professional development -
Centennial College of Applied Arts And Technology
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