Summary
Overview
Work History
Education
Skills
References
Timeline
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JENNIFER PIERI

Simi Valley

Summary

Dynamic leader with extensive experience at Hasa Inc., driving accounts receivable and customer service excellence. Achieved a 97% collection rate through effective KPI monitoring and team training. Proficient in Datacor ERP and adept at client relationship management, fostering growth and operational efficiency across multiple divisions.

Overview

19
19
years of professional experience

Work History

Director of Accounts Receivable and Customer Service

Hasa Inc.
Saugus
11.2019 - Current
  • Manage a corporate team of three direct reports. This team is influential in the company's daily transactions.
  • Lead a team consisting of 27 members, who cover billing, customer service, and accounts receivable for 12 divisions, to drastically improve in fundamental areas to accommodate and facilitate growing revenue goals.
  • Oversee and manage the billing of 8,000 to 12,000 invoices, depending on the off-season or peak season.
  • Review flagged invoices from the previous month with the Senior Accountant, prior to sales tax filing deadlines in five states, to ensure accuracy in filings and future billings.
  • Implemented a Key Performance Indicators (KPI) Monitor within Customer Service Departments that monitors the timeliness of answered calls, email responses, and deliveries to create transparency and honest communication.
  • Traveled to 12 divisions to train team members on Customer Service SOP, File Document Retention, integration between the Customer Service department and the Transportation department, Electronic Data Interchange (EDI), and resource planning for Datacor, our operating system.
  • Resource planning for Datacor focused on the consistency of order entries, especially for fields: warehouse location, delivery location, product codes, and product quantities.
  • Worked with internal IT and an external programming company to implement an Electronic Data Interchange (EDI) on a wide scale that allows customers to send purchase orders and receive invoices back in their respective operating systems.
  • Integrated five new acquisitions into Hasa by training and explaining company practices for the Billing, Customer Service, and A/R departments.
  • Address, answer, or coordinate responses to 300–400 daily emails from various sources, ranging from customers to Hasa’s CFO.
  • Review and examine billing for each month, focusing on all high-dollar invoices for accuracy, and ensuring all open orders are processed prior to closing each month’s billing to ensure accurate reporting.
  • Review A/R reporting once billing is complete, confirming collection efforts and status prior to closing, to ensure accurate reporting.
  • Prepare or review all customer pricing on a quarterly basis to reflect price increases while still honoring individual agreements and requirements.
  • Ad hoc investigating, analyzing, preparing, and presenting done for the executive leadership team's inquiries.

Accounts Receivable Manager

Hasa Inc.
Saugus
03.2017 - 11.2019
  • Effectively direct corporate office Accounts Receivable staff, along with Billing Clerks, across multiple facilities; directly responsible for cash applications, bank deposits, account reconciliations, and price management in ERP, as well as data integrity and quality assurance.
  • Facilitated an early version of EDI programming and implementation on a smaller scale, in coordination with a computer program company.
  • The improved percentage of accounts fully paid up to the current period increased from 70% to 97%.
  • Maintained data accuracy in our ERP via team trainings regarding deposit container liability.

Billing Department Supervisor/Marketing Assistant

Hasa Inc.
Saugus
06.2008 - 03.2017
  • Effectively facilitated A/R and Billing Department operations, ranging from invoicing and cash applications to monthly and quarterly accounting reporting, along with customer files maintenance.
  • Actively handled all price updates and product accuracy within the manufacturing ERP.
  • I attended the sales meeting internally, as well as externally, to get feedback from our customers and our sales team.
  • Applied changes to our operations after gathering data, meeting with a team, and executing for the forward progress and growth we anticipated.

Business Development Representative

SCP Distributors, LLC
Van Nuys
04.2006 - 06.2008
  • Business Development Representative (BDR) responsibilities include, but are not limited to, lead generation, client relationship building, and sales strategy development. Quantifiable achievements, such as revenue growth, and successful deal closures, are crucial for this role.
  • Skills necessary in this role to be successful include communication, negotiation, and CRM proficiency.
  • Sales with clients using relationship-building, project, and product knowledge.
  • The position allowed me to expand my skills and knowledge in business development as a team member specializing in developing and managing retail clients.
  • Rapidly earned recognition as the Top Sales Performer for the California Division in 2007.

Education

High School Diploma -

Moorpark High School
Moorpark, CA
06-1997

Skills

  • Datacor, manufacturing ERP
  • Adaptability
  • Client relationship management
  • Paylocity
  • Headlight, transportation management
  • Microsoft Office Suite
  • Invoice management and billing operations
  • EDI implementation and data integrity
  • KPI monitoring and profitability analysis
  • Accounts receivable and cash application
  • Effective communication and verbal skills
  • Team leadership and training development
  • Creative direction and market intelligence
  • Multitasking abilities and organizational skills

References

References available upon request.

Timeline

Director of Accounts Receivable and Customer Service

Hasa Inc.
11.2019 - Current

Accounts Receivable Manager

Hasa Inc.
03.2017 - 11.2019

Billing Department Supervisor/Marketing Assistant

Hasa Inc.
06.2008 - 03.2017

Business Development Representative

SCP Distributors, LLC
04.2006 - 06.2008

High School Diploma -

Moorpark High School

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