Jennifer Pickrell
Santa Rosa
Summary
Strategic public-sector program leader with over 13 years of experience in governance, compliance, and operational modernization within county government. Specializes in managing complex, multi-stakeholder initiatives that drive regulatory compliance and organizational change. Skilled in translating strategic goals into operational programs while fostering partnerships with executive leadership, legal counsel, government agencies, and community organizations. Completed the Occidental Arts & Ecology Center Food Forest Course to enhance expertise in ecological stewardship and climate resilience.
Overview
14
14
years of professional experience
Work History
Program Development Manager
Sonoma County Human Services
01.2020 - Current
- Led strategic department-wide initiatives that enhanced governance, ensured regulatory compliance, modernized enterprise technology, and improved operations.
- Direct development and implementation of CJIS/CLETS governance and compliance initiatives affecting multiple divisions and stakeholder groups.
- Serve as the department's Agency CLETS Coordinator, Security Point of Contact (SPOC), Records Manager, and Background Investigator, providing oversight of criminal justice information security, regulatory compliance, and personnel security programs.
- Lead multidisciplinary project teams through planning, implementation, risk management, and organizational change.
- Advised executive leadership on regulatory requirements and strategic initiatives, identifying performance improvement opportunities.
- Advise executive leadership on regulatory requirements, strategic initiatives, and performance improvement opportunities.
- Designed and delivered executive presentations and training programs, facilitating effective organizational communications.
- Led development and implementation of CJIS/CLETS governance and compliance initiatives across divisions and stakeholder groups.
Public Assistance Systems Specialist
Sonoma County Human Services
01.2019 - 01.2020
- Supported executive operations for a specialized investigative unit by managing records governance, overseeing technology administration, and ensuring compliance with policies.
- Analyzed system performance to identify areas for improvement and enhance operational efficiency.
- Developed and implemented training programs for staff on new software applications and system updates.
- Collaborated with cross-functional teams to streamline processes and improve service delivery across departments.
Eligibility Worker III
Sonoma County Human Services
01.2015 - 01.2019
- Conducted quality assurance reviews, prepared cases, documented legal materials, and provided courtroom testimony to uphold program integrity.
- Processed eligibility applications for various social services programs, ensuring compliance with regulations.
- Conducted thorough interviews to assess client needs and determine eligibility for assistance programs.
- Collaborated with team members to streamline application processes and enhance service delivery.
Eligibility Worker I/II
Sonoma County Human Services
01.2013 - 01.2015
- Determined eligibility for public assistance programs while providing responsive customer service and navigating complex state and federal regulations.
- Evaluated client eligibility for social services and benefits programs.
- Conducted interviews to gather necessary documentation and information from applicants.
- Processed applications accurately, ensuring compliance with state regulations.
Education
Bachelor of Science - Management Information Systems & Business Analytics
Colorado State University Global
Boulder, COAssociate of Science - Graphic Design & Multimedia
Westwood College
Anaheim, CA08-2008
Skills
- Program leadership
- Policy Development & Governance
- Stakeholder partnerships
- Program Evaluation
- Performance Measurement & Data Analysis
- Change management
- Organizational Change Management
- Training & Team Development
- Data analysis
- Team development
- Project Coordination
- Public Presentations
Timeline
Program Development Manager
Sonoma County Human Services
01.2020 - Current
Public Assistance Systems Specialist
Sonoma County Human Services
01.2019 - 01.2020
Eligibility Worker III
Sonoma County Human Services
01.2015 - 01.2019
Eligibility Worker I/II
Sonoma County Human Services
01.2013 - 01.2015
Bachelor of Science - Management Information Systems & Business Analytics
Colorado State University Global
Associate of Science - Graphic Design & Multimedia
Westwood College
Professional Certifications
- Food Forest, Occidental Arts and Ecology Center
- California DOJ Certified CLETS Trainer
- California DOJ Records Supervisor Certificate
- Certified Background Investigator
- Master Certificate in High Performance Leadership (NACo)
- Sonoma County Emerging Leaders Program
- Certified Training Manager