JENNIFER PHAN
Edmonton
Summary
Experienced Account Manager with over 5 years of experience in sales. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
2
2
years of professional experience
Work History
Sales Associate
Super Save Group
03.2022 - Current
- Anticipated clients' needs by staying in touch on regular basis.
- Negotiated prices, terms of sale and service agreements.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Monitored market activity and quoted pricing to maintain healthy profit margins.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Established and cultivated solid business relationships with new or existing customers.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Executive Assistant
Destiny Bioscience
2019 - 2020
- Organized international and domestic travel arrangements for up to 8 staff members, including all transportation and hotel stays.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Worked with senior management to initiate new projects and assist in various processes.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Screened calls and emails and initiated actions to respond or direct messages for 8 managers.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
- Organized international and domestic travel arrangements for up to 8 staff members, including all transportation and hotel stays.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Processed travel expenses and reimbursements for 8 member executive team and senior management group.
- Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
Office Administrator
R3 Deconstruction
2017 - 2018
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
- Kept detailed records of supplies and equipment use to effectively budget and make orders for new supplies.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Reconciled account files and produced monthly reports to keep the President informed about office operations.
Sales Account Manager
Derrick Disposal
2014 - 2017
- Monitored market activity and quoted pricing to maintain healthy profit margins.
- Created sales contacts with on- and off-premise accounts
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Created proposals for new and repeat customer business transactions.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Created sales contacts with on- and off-premise accounts.
- Consistently exceeded monthly sales quotas by pursuing leads and expanding prospect list.
- Anticipated clients' needs by staying in touch on regular basis.
- Negotiated prices, terms of sale and service agreements.
Inside Sales Associate
Carver PA Corporation
2012 - 2014
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Researched and identified possible new accounts for sales development.
- Added consumer purchase dates and updated address changes for current accounts in corporate database.
- Handled inbound prospect calls to provide product information, answer questions, and resolve purchase hesitations.
- Developed and deepened customer relationships to drive revenue growth.
- Maintained friendly and professional customer interactions at all times.
- Created and updated customer accounts with relevant information.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
- Answered customers' questions regarding products, prices and availability.
Education
Cosmetology Studies
NuWave School of Hair Design
Thunder Bay, ON1995
High School Diploma -
EBCA
Dryden, ON1994
Skills
- Strong Interpersonal Skills
- Resourceful
- Conflict management
- Client Account Management
- Business Development
- Customer Needs Assessment
- Upselling
- Contract Preparation
- Outgoing Personality
- Negotiation Tactics
- Multi-Tasking Strength
- Professional Demeanor
- Problem-Solving Skills
- Excellent People Skills
- Listening Skills
- Relationship Selling
- Time Management
- Meeting Deadlines
- Exceptional Customer Service
- Relationship Building
- Reliable and Punctual
- Attention to detail
- Active listening
- Networking abilities
- Building rapport
- Cross-selling
- Goal-Driven
Timeline
Sales Associate
Super Save Group
03.2022 - Current
Executive Assistant
Destiny Bioscience
2019 - 2020
Office Administrator
R3 Deconstruction
2017 - 2018
Sales Account Manager
Derrick Disposal
2014 - 2017
Inside Sales Associate
Carver PA Corporation
2012 - 2014
Cosmetology Studies
NuWave School of Hair Design
High School Diploma -
EBCA
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