Summary
Overview
Work History
Education
Skills
Additional Information and Resource
Timeline
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Jennifer Petricca

Jennifer Petricca

Carlsbad

Summary

Experienced with project coordination, team leadership, and risk mitigation. Utilizes strategic planning and resource management to align projects with business objectives. Track record of fostering collaborative environments to drive project success.

Knowledgeable Administrative Professional with comprehensive background in managing cross-functional teams to deliver projects on time and within scope. Proven ability to oversee project lifecycles, ensuring alignment with strategic goals and stakeholder expectations. Demonstrated expertise in resource allocation and risk management amongst current clientele and customer base.

Overview

18
18
years of professional experience

Work History

Owner

Jennifer Petricca's Adathyme
04.2024 - Current
  • Search, procure, and analyze products to sell online at my various shop locations online.
  • Start, set up, and maintain multiple sites profiles, and pages to display all procured products and place pricing model for each across the entire platform
  • Fully assist and secure orders for existing products and products customers have been searching for through the order processing start and ending with proper handling of conversation and notations each customer requires to receive their merchandise
  • Developed and implemented inventory management processes to optimize stock levels.
  • Streamlined operational workflows to enhance efficiency across kitchen gadget production.
  • Trained and mentored staff on customer service best practices to improve client satisfaction.
  • Managed supplier relationships to ensure timely delivery of high-quality materials.
  • Coordinated promotional events to boost community engagement and drive sales growth.
  • Evaluated vendor performance regularly, refining partnerships for cost-effectiveness and quality improvement.
  • Managed day-to-day business operations.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Project Supervisor

Hawden Group USA
11.2019 - 03.2020
  • Supervised Projects for Office Furniture Installation from start of the Quote to finish of the Installation with constant contact and attention to every detail within my jurisdiction. Constant contact with the client, owner of the business, manufacturers, delivery personnel and installer for each Project Assigned for flawless execution
  • Ensure purchase orders were received, correct and processed by the manufacturer and made sure nothing was holding up the order such as production delays or billing and ensured that each manufacturer had us in for the earliest delivery date possible while keeping in mind our current workflow
  • Created both Quotes for Clients based on Owner/Designers dictated products and Purchase Orders for Manufacturers with correct discount pricing for each manufacturer
  • Created and implemented process for Project Schedules based on our Quotes to ensure that each team member was in the know of when each item on our quotes was estimated to be delivered, where each product was coming from, and when the actual delivery date was to be, so the multiple items from multiple manufacturers were tracked and each person knew of the items being delivered and ensure that each item was exactly what was ordered, no item deliveries were missed, and our Projects were on track for our Installation Dates
  • Ensure that each item(s) was correct on the Order Acknowledgment based on the items listed on the Quote and items listed in the Purchase Order in regard to quantity, finish, style, and exactly as the Client ordered and implemented a process in IVY to make sure that each of the items above were double checked throughout the process, prior to delivery of the item to our Installer.
  • Ensure delivery of the correct products to our Installer or Delivery Site and took care of any incorrect items by facilitating crediting to the invoice from the manufacturer, canceling of the item with the delivery driver in mind, return delivery and proper assurance that the correct item was delivered to us with urgency in mind.
  • Started and facilitated a new software system IVY ensuring that each addition to the new system kept in mind existing hurdles and business needs while ensuring that each section, product and service created had a proactive approach for foreseeable hurdles and business needs, including pricing, product changes, and switching of manufacturers.
  • Created processes and procedures for quotes, purchase orders, products, and purchase order items in IVY for everyday operation. Used existing and current quotes to create products and transpose information into IVY so each time a new quote was created we could utilize our existing pricing structure with discounts in mind. Created a process for when an item is added to a Quote, to ensure we could easily create a Purchase Order from the item on the Quote with the correct item number(s) on the Purchase Order.
  • Created a process in IVY to see our MSRP versus Purchase Price with shipping, assembly, and labor in mind for our overall profit margin, as well as, ensure our List Price versus List Price was to include multiple items for one product to take in account where our overhead needed to be each time and see where the overhead was at a loss versus gain to ensure proper pricing on our end and ensure that all discounts and spiffs were checked against the manufacturer’s Order Acknowledgement and the pricing on our Purchase Order and ensured that there were checks and balances in place to catch any other foreseeable hurdles during a Project
  • Coordinated and facilitated Installation Dates for our projects between our Client’s schedule, Installer’s schedule, and Owner’s schedule to ensure flawless delivery and installation for each Project that was assigned.

Owner

Go Go Kitchen Gadget
02.2017 - 05.2023
  • Built and maintained eCommerce shop for over 145 kitchen gadgets
  • Ran every aspect from initial contact to delivery to customer’s door while providing unparalleled customer service
  • Worked with multiple distributors to find the best kitchen gadgets for a reasonable asking price
  • Created various original social media ad campaigns to increase traffic to website, hot leads, followers, and product recognition. Other posts created brand loyalty, email list of potential customers, or promote my own brand image
  • Search Engine Optimization for entire website including item descriptions, social media posts, picture description, tags, and location, as well as, optimized online business listings
  • Maintained Facebook Groups and pipeline to add a company following and drive sales via unintentional web traffic
  • Launched Instagram Shop and built Page for customers to easily find their product while enjoying the aesthetics of the Page
  • Created an optimized Pinterest Page with Buyable Pins and added others’ pins to give customers more to enjoy than just my products
  • Successfully found trending products and adapted sales and promotions when distributors or companies had discounts
  • Analyzed results from analytics, insights, and other software to find out what worked and what did not. Adjusted and watched for desired results
  • Wrote creative, reader-friendly, keyword-rich descriptions for products, pictures, and posts
  • Created various pipelines to direct customers through various options before leaving site or page
  • Created entertaining advertisements and videos to drive traffic to my pages, website, and specified products
  • Utilized social media platforms and stores operated in Facebook, Pinterest, and Instagram with my own marketing plan and theories with very promising results on proving implementation of said theories were on point for the direction that was being implemented
  • Crowning Achievement: www.instagram.com/gogokitchengadget

Consultant

Spott Pest Prevention
01.2013 - 01.2015
  • As assigned projects including: Bookkeeping, train new accounting manager, maintain software changes to accommodate schedule changes or new services, train new administrative employees, and create training manual for future reference
  • Pacific Pest Control Accounts Receivable Manager Managed Accounts Receivable Department to ensure collections of the past due accounts aging

Accounts Receivable Manager

Pro Pacific Pest Control
09.2013 - 02.2014
  • Managed Accounts Receivable Department to ensure collections of the past due accounts aging 30 to 120 days past due
  • Created and implemented 30, 60, 90, and 120-day procedures to ensure collections were made
  • Handled call lists and scheduled customers to ensure all collections stages were handled with customer service, company interest, and retention in mind
  • Handled complicated situations and customers that needed specialized help before paying the amount due
  • Created and implemented various programs to ensure customer was able to pay the total amount due.
  • Trained and retrained staff to manage unusual non-payment situations and best practices for collecting past due amounts from various individuals and companies
  • Recorded, balanced and deposited both digital and traditional payments through PestPac, Marchant Service, and Bank Software
  • Supervised all Accounts Receivable and related Customer Service operations to ensure retention of customers and handle customer concerns

Various Titles Held

Spott Pest Prevention
01.2008 - 01.2013
  • Supervised operational activities from customer onboarding to contract conclusion.
  • Various Management Positions Held Including: Operations Manager, Customer Service Manager, Service Manager, Accounts Receivables and Payables Manager
  • Created and implemented various service schedules, payment schedules, efficiencies in day to day operations to increase profits or save money
  • Maintained a high level of company loyalty and promoted culture within the company to grow a solid foundation from the inside out
  • Provided excellent customer service even with the toughest service and billing situations
  • Scheduled employees, routed technicians, and conducted payroll for over 25 employees at a time, including commission based pay.
  • Played a vital role in companies success in each county and state serviced by increasing customers, finding ways to save the company money, creating efficient procedures and processes, and retaining customers all to promote company’s success

Education

Business

Axis College
Phoenix, AZ
2015

Business Administration

University of Phoenix
Tempe, AZ
05.2005

Business Management

California State University, San Marcos
San Marcos, CA
06.2004

Skills

  • Account Receivables
  • Accounts Payable
  • Bookkeeping
  • Business Operations
  • Collection Management
  • Customer Relationship Management
  • Customer Retention
  • E-Commerce
  • Operations Management
  • Search Engine Optimization
  • Social Media Marketing
  • Third Party Logistics
  • Project management
  • Project planning
  • Team motivation

Additional Information and Resource

https://www.linkedin.com/in/jennifer-p-71187a141


https://instagram.com/adathymeboutique


https://facebook.com/AdathymeOrder

Timeline

Owner

Jennifer Petricca's Adathyme
04.2024 - Current

Project Supervisor

Hawden Group USA
11.2019 - 03.2020

Owner

Go Go Kitchen Gadget
02.2017 - 05.2023

Accounts Receivable Manager

Pro Pacific Pest Control
09.2013 - 02.2014

Consultant

Spott Pest Prevention
01.2013 - 01.2015

Various Titles Held

Spott Pest Prevention
01.2008 - 01.2013

Business

Axis College

Business Administration

University of Phoenix

Business Management

California State University, San Marcos

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Jennifer Petricca