Jennifer Perez
Vons
Hawthorne
9
years of professional experience
Strong customer relationships through empathetic service.
Customer needs met through attentive support and follow-through.
Quick learning and commitment to company values support strong performance.
Work History
Drive upngo - In store Shopper
1 Year 3 Months- Fulfilling online grocery orders, picking items from store shelves across different temperature zones, and bringing them directly to vehicles
- Monitor order timers and meet department speed and accuracy standards
- Online customer support
Cage Cashier
10 Months- Worked various shifts, morning and swing. Overtime when needed and was on call when shifts needed to be filled. Physically needed to stand for long periods of time.
- Basic math and accuracy in all transactions. Being aware of all counterfeit bills
- Logging and tracking all transactions in customer management systems. Following procedures and policies, completed daily cashier logs.
- Obtained Gardena City work permit
Store floor Supervisor
2 Months- Store key holder, opening and closing procedures. Providing direction to associates.
- Operated a cash register, helping with credit card applications and credit payments. Returns and exchanges
Front End Coordinator/CSR
9 Months- Observes accurate checkout procedures for customers and Associates
- Provides timely, courteous and knowledgeable service to customers
- Engages customers, providing support and creating a positive shopping environment
- Daily merchandising, in store shrink reduction goals and programs
Personal Loan Specialist
7 Months- Deliver results related to individual and branch sales goals as well as customer expectations
- Develop new relationships – and maintain existing relationships - working with customers throughout the loan process and loan life cycle
- Present financial solutions, based on customer needs, that meet their goals
- Present customers with optional insurance products
- Educate customers on the terms and conditions of their loan to ensure a clear understanding
- Learn how to utilize credit underwriting techniques and sales tools
- Manage the life cycle of the loan, including collections activities, complying with all laws and regulations
Administrative Specialist
8 Months- Processed policy changes, endorsements, and renewals using agency management systems.
- Coordinated client communications, resolving billing and coverage inquiries with accuracy.
- Maintained organized records, documents, and confidential files for policy servicing.
- Scheduled appointments and followed up on outstanding applications and renewals.
- Verified policy details, identifying discrepancies before submission or processing.
- Supported agents with administrative workflows, prioritizing tasks for timely completion.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Facilitated communication between departments, organizing meetings and distributing essential information.
- Handled incoming and outgoing mail.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Provided exceptional reception services such as answering phone calls professionally, directing them appropriately while maintaining visitor logs.
Disbursement/settlement Clerk
2 Months- Prepared settlement documents, closing packages, and disbursement instructions with strict attention to legal accuracy.
- Coordinated settlement scheduling among attorneys, clients, insurers, and opposing counsel to support smooth case resolution.
- Reviewed settlement statements, releases, and lien documentation to confirm completeness before closing.
- Reconciled trust account activity and settlement funds to maintain accurate financial records.
- Processed post-settlement disbursements, including lien payments, vendor checks, and client distributions.
- Maintained organized case files, ensuring accessible records for audits, inquiries, and follow-up.
- Demonstrated strong attention to detail while validating trade details against source documents, minimizing the risk of errors in the settlement process.
- Provided exceptional customer service while keeping clients apprised of their account status throughout the settlement process.
Account Executive / Customer Loyalty Representativ
3 Years 1 Month- Managed borrower pipeline, guiding applicants through credit review and loan funding requirements.
- Built trusted client relationships to support account retention and recurring financing needs.
- Analyzed customer financial profiles to recommend suitable loan products and repayment structures.
- Coordinated with underwriting and operations teams to resolve application issues and accelerate approvals.
- Maintained accurate CRM records, tracking outreach, follow-ups, and account status updates.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Streamlined account management processes for increased efficiency and improved client retention rates.
Education
Degree - Medical Billing and Insurance
Skills
- Strong communication and interpersonal skills support positive customer interactions.
- Consistent time management helps maintain efficiency in busy service settings.
- Spanish literacy adds value when assisting bilingual customers.
- Effective performance in individual and team roles contributes to strong customer service outcomes.
Timeline
Drive upngo - In store Shopper
Vons
07.2025 - CurrentRead More
Cage Cashier
Lucky Lady Casino
08.2024 - 06.2025Read More
Store floor Supervisor
Burlington Coat Factory
06.2024 - 08.2024Read More
Front End Coordinator/CSR
Marshall’s
09.2023 - 06.2024Read More
Personal Loan Specialist
Onemain Financial
11.2022 - 06.2023Read More
Administrative Specialist
Harvey-Egans Allstate Agency
02.2022 - 10.2022Read More
Disbursement/settlement Clerk
Quill & Arrow Law
11.2021 - 01.2022Read More
Account Executive / Customer Loyalty Representativ
Oportun
10.2017 - 11.2020Read More
UEI College
Degree from Medical Billing and Insurance
Read More