Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jennifer Penney

Hagar,ON

Summary

Proven to excel in fast-paced environments, I leveraged multitasking and high-energy attitude at LCBO and Tim Hortons, enhancing customer satisfaction and team productivity. Skilled in both customer service and cash management, I consistently met deadlines and upsold services, showcasing adaptability and a commitment to excellence.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

LCBO
Hagar, Ontario
05.2022 - 08.2022
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided accurate information about products and services to customers.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Key Holder/ Cashier/Baker

Tim Hortons
Barrie, Ontario
04.2019 - 03.2021
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used Point of Sale register system to complete transactions.
  • Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
  • Performed daily banking duties such as deposits and withdrawals of funds from registers.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Rotated stock as needed to keep freshness intact.
  • Followed food safety guidelines while preparing all food items.

Education

Grade 11 -

St. THOMAS AQUANIS
Tottenham, ON

Grade 12 -

St Alberts
Greater Sudbury, ON

Skills

  • Punctuality and reliability
  • Multitasking and organization
  • High-energy attitude
  • Adaptability and flexibility
  • Team collaboration
  • Prioritization

Certification

  • WHMIS
  • First Aid & CPR
  • Smart Serve
  • Office Administration Skills for Success
  • Food safe handling
  • Microsoft Word 365 Advanced
  • Word 365 Essentials
  • Essential Writing Skills Level 1
  • Accounting Part 1
  • Cannsell

Timeline

Customer Service Representative

LCBO
05.2022 - 08.2022

Key Holder/ Cashier/Baker

Tim Hortons
04.2019 - 03.2021

Grade 11 -

St. THOMAS AQUANIS

Grade 12 -

St Alberts

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Jennifer Penney