Jennifer Penaloza
Santa Ana
Summary
Dedicated Restaurant Professional experienced in relationship-building and time management within fast-paced environments. Delivered exceptional service while accurately managing tables of all sizes, enhancing customer satisfaction and loyalty. Fostered a positive atmosphere through effective communication and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Crown Cove Senior Living
Newport Beach
06.2023 - Current
- Provided excellent customer service to residents and guests during dining hours.
- Took and processed food and beverage orders efficiently at the restaurant.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
Babysitting
Sultana Kelantan
Newport Beach
03.2023 - 05.2025
- Took photos of special moments throughout babysitting sessions.
- Coordinated special requests such as flowers, champagne, babysitting services.
- Developed trusting relationships with both parents and children through consistent interaction throughout babysitting engagements.
Case Management Assistant
Libra Law
Newport Beach
06.2023 - 01.2025
- Assisted attorneys in preparing case materials and legal documents.
- Communicated with clients to gather necessary information and updates.
- Coordinated case files and documentation for legal review and processing.
Front Desk Receptionist
Lexton Law
Newport Beach
03.2023 - 05.2024
- Managed front desk operations and ensured a welcoming environment for clients.
- Answered phone calls and directed inquiries to appropriate staff members.
- Scheduled appointments and coordinated calendars for legal consultations.
Server
Regents Point
Santa Ana
08.2021 - 05.2023
- Assisted seniors with dining preferences and needs to enhance their experience.
- Delivered exceptional customer service to residents and guests during dining hours, ensuring satisfaction and comfort.
- Took and processed food and beverage orders promptly, contributing to a seamless dining experience.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
Education
Valley High School
Santa Ana, CASkills
- Table management
- Order processing
- Food safety
- Customer service
Bilingual communication
- Front desk operations
- Multitasking abilities
- Time management
- Organizational skills
- Team collaboration
- Problem solving
- Email correspondence
- Phone etiquette
- Mail distribution
Languages
Spanish
Native/ Bilingual
Certification
- Food Handling
Timeline
Server
Crown Cove Senior Living
06.2023 - Current
Case Management Assistant
Libra Law
06.2023 - 01.2025
Babysitting
Sultana Kelantan
03.2023 - 05.2025
Front Desk Receptionist
Lexton Law
03.2023 - 05.2024
Server
Regents Point
08.2021 - 05.2023
Valley High School