Jennifer P. BAON
Vacaville,CA
Summary
Senior healthcare operations and strategy leader with 15+ years of progressive experience within an academic medical center, leading enterprise-scale, cross-functional initiatives across cardiovascular service lines. Proven ability to translate strategy into execution, optimize end-to-end patient and consumer journeys, lead high-performing teams, and deliver measurable improvements in experience, quality, access, and financial performance. Trusted partner to executive leadership with deep expertise in clinical business intelligence, operational excellence, and change management within fast-paced, matrixed environments.
Overview
23
23
years of professional experience
Work History
Director – Network Operations, Cardiovascular Health Service line
Stanford Hospital and Clinics
11.2018 - Current
- Responsible for day-to-day operations of SHC practice sites in partnership with the Destination Service Line Network Medical Director, Clinical Directors, and Executive Director.
- Establishes continuous improvement, business and operating structures for the Destination Service Line Network to align with the Destination Service Line goals and provides the direction, method, tools and training to record, measure and track performance.
- Works with Patient Experience to create, communicate, and implement a culture of patient and family centered care and continuous improvement. Educates managers about processes and ensures processes are executed within the defined parameters.
- Partners with Director, Business Operations for the Service Line to establish structures to monitor variances and track financial trends including revenue and labor expenses.
- Leads initiatives to expand Cardiovascular Health Services throughout the bay area
- Responsible for budgeting, financial reporting, benchmarks, strategic planning, goal setting, and reporting across the entire CVH service line
- Member of CVH executive leadership, CVH Management guidance team
- Collaboration with Clinic Operations Directors and Business Development leadership to operationalize network initiatives and process improvement
- Recommends improvements in systems and processes that enhance efficiency and reduce cost within the Network and throughout the organization. Provides direction and support for A3 thinking with a focus on patient satisfaction, employee engagement, and cost reduction working closely with nurses, physicians, patient care and technical staff.
- Space Planning Lead – CVH Space lead working closely with SHC Space management for all CVH growth initiatives throughout the CVH network
Manager – Business Operations, Cardiovascular Health Service line
Stanford Hospital and Clinics
11.2011 - Current
- Project Management using lean methods
- Responsible for all financial reporting, benchmarks, strategic planning, goal setting, and reporting across the entire CVH Service line.
- Assisted with 5 major Cardiovascular Clinical process improvement processes, most recently the Heart Failure readmissions reduction project with reduced HF readmission from 26% in 2011 to currently 10%
- Manage front desk operations for ECHO/ECG staff.
- Responsible for coordinating all departmental projects, compiling project status reports, coordinating project schedules, managing project meetings and ensuring all project phases properly documented to efficiently meet goals
- Business owner project lead for IT integration of electronic ECG and CV-Clinic device billing.
- Co-lead an initiative and developed process which lead to a 450K annual expense savings in Holter Monitoring billing.
- Developed all office policies and processes, including front office operations, scheduling, billing, financial, and all other necessary activity.
- Hiring, on-boarding training and managing of all non-clinical CVH staff, assist in hiring and on-boarding of clinical staff
- Responsible for enforcement of CI-CARE as well as documentation of rounds
- Manage relationships with relevant 3rd party vendors that supply CVH services
- Management and responsibility of 10 registry contracts for national standards including legal review associated with purchasing
- Assist Administrative Director of Clinical operations with any additional duties as assigned.
Clinic Clerical Coordinator/Front Desk Supervisor
Stanford Hospital and Clinics
10.2009 - 11.2011
- Assisted in creating processes for billing and workflow for EKG department
- Department EPIC Superuser, built and created all EPIC templates
- Developed Physician relationships, ensured clinic efficiency for maximum patient satisfaction.
- Responsible for supervising all front desk/new patient coordinator staff of the EKG lab/Chest Clinic
- Ensure Stanford policy and procedures are being practiced
- Monitoring of all work queues for registration errors
Office Assistant IV
Stanford Hospital and Clinics
04.2008 - 10.2009
- Responsible for greeting and receiving all outpatient EKG/Holter monitor patients
- Responsible for scheduling all outpatient stress/treadmill/Vo2 tests, typing of holter monitor reports, loop monitor, and treadmill reports.
- Responsible for daily EKG and Device Clinic billing.
Account Manager
Scribe Healthcare Technologies
06.2003 - 04.2008
- Tele-commute from home office.
- Managed high volume accounts at Stanford Hospital, UCSF, Good Samaritan
- Responsible for managing new customer launches, train new customers, provide support, assist in system integrations, and increase usage on Scribe platform (via web/phone for accounts outside of area in-person support for accounts located locally).
- Assist clinics & healthcare organizations with work-flow process surrounding medical records dictated on Scribe platform.
- Assisted Scribe to grow from 3,000 users to current 15,000 users.
- Additional responsibilities include assisting on new sales leads (using Salesforce.com), assisting the coverage of Tier II level IT support for Scribe Users.
- Www.scribe.com
Education
Master of Business Administration -
Notre Dame de Namur University
Belmont, CA12.2015
Bachelor of Science - Business Management
University of Phoenix
San Francisco, CA10.2004
Bachelor of Science - Nursing
Gurnick Academy
Concord, CA04-2026
Skills
- CELT: Stanford clinical effectiveness leadership training – Cohort 2
- SOS (Stanford Operating System) Training (40 hour course) – improvement and management method enabling a systemic approach to creating a learning organization and delivering high value healthcare
- Workday, Visio, Word, Excel, Power Point, Lawson, Meditract, Fieldglass, EPIC, detail oriented, able to work with others in a fast paced and professional environment
Timeline
Director – Network Operations, Cardiovascular Health Service line
Stanford Hospital and Clinics
11.2018 - Current
Manager – Business Operations, Cardiovascular Health Service line
Stanford Hospital and Clinics
11.2011 - Current
Clinic Clerical Coordinator/Front Desk Supervisor
Stanford Hospital and Clinics
10.2009 - 11.2011
Office Assistant IV
Stanford Hospital and Clinics
04.2008 - 10.2009
Account Manager
Scribe Healthcare Technologies
06.2003 - 04.2008
Bachelor of Science - Business Management
University of Phoenix
Master of Business Administration -
Notre Dame de Namur University
Bachelor of Science - Nursing
Gurnick Academy
COMMUNITY INVOLVEMENT
American Heart Association – Heart Walk: Stanford Lead: Worked with AHA to promote the heart walk within CVH employees. Increased participation from 10 to over 120 participants in 2 years., Facebook Health fair – Represented SHC at Facebook Health fair, Stanford Employee – CVH lead for promoting heart health within the SHC community. Managed booth volunteers and coordinated marketing material and give aways., Healthy Steps Champion – Promoting wellness to CVH employees