Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Pattison

Oakville

Summary

Dynamic and dedicated professional with extensive train operation expertise at the Toronto Transit Commission. Proven ability to enhance passenger safety through strict adherence to protocols and effective emergency management. Recognized for exceptional customer service and mentoring new hires, ensuring a seamless travel experience for all.

Overview

19
19
years of professional experience

Work History

TR Subway Train Operator

Toronto Transit Commission
04.2018 - Current


  • Provide exceptional customer service, address passenger inquiries in a timely and professional manner.
  • Support training initiatives for new hires, providing real-world experience as an experienced mentor in the field of train operations.
  • Enhance passenger safety by adhering to strict operating procedures.
  • Participate in company-sponsored training programs to expand knowledge of operating policy changes, de-escalation strategies, and attend recertification classes.
  • Assist passengers with mobility devices, ensuring their comfort and accessibility during travel on the trains.
  • Manage emergencies effectively by calmly executing appropriate safety protocols during critical situations.
  • Ensure smooth train operation, monitoring train systems and responding to alarms/alerts .
  • Coordinate closely with Transit Control to stay updated on track conditions, delays, incidences, unsafe platform conditions and other anomalies .
  • Operate train within required speeds, according to track conditions, occupied work zones, weather, and platform occupancy levels.
  • Maintain punctual train operations by quickly identifying and resolving minor technical issues before escalation (door issues, brake issues, radio issues).
  • Efficiently manage onboard announcements, and destination signs, keeping passengers well-informed about upcoming stops, delays, or crew changes.
  • Adapt to varying weather conditions by adjusting train operation as needed, prioritizing passenger safety and comfort at all times.
  • Interpret, and respond to, lantern signals affecting movement through occupied work zones and yard areas.
  • Observe and alert Transit Control to hazards such as unauthorized person(s) and/or items at track level .
  • Operate Automatic Train Control system on train to safely move vehicle, switching to manual operation when necessary.
  • Operate train safely in Legacy Signaling System, observing and appropriately responding to signal aspects, wayside signage, and switches, observing track conditions.

Reservationist, Wheel Trans

Toronto Transit Commission
03.2015 - 07.2018
  • Booked transportation reservations, for persons with mobility devices or issues, using Wheel Trans vehicles or taxi cabs.
  • Maintained efficient call lengths with callers, ensuring accurate addresses, hospital entrances, mall entrances, and other details as required.
  • Handled challenging situations or dissatisfied customers professionally, using compassion and empathy to bring solutions to delicate, personal, and complicated conditions.
  • Communicated potential vehicle availability issues with Dispatch, to provide seamless and efficient service for clients.
  • Assisted clients during emergency or urgent situations, such as mobility device breakdowns, being stranded, or needing special accommodations due to invisible conditions.
  • Gained knowledge of AODA (Accessibility for Ontarians with Disability Act)

Station Collector

Toronto Transit Commission
01.2013 - 03.2015
  • Sold fare media, balanced receipts, compiled deposits, ordered float and fare media, anticipating needed inventory to supply customers.
  • Assisted customers with fare media decisions, asking questions and determining appropriate product (tickets, tokens, passes)
  • Provided directions to passengers, including transit options (bus, streetcar, subway).
  • Communicated with Transit Control and Station Supervisors to assist passengers in crisis, logging lost articles, and reporting damage/defective equipment.
  • Worked at all stations, becoming familiar with layouts, accessibility options, and amenities available at each station.


Streetcar Operator, Toronto Transit Commission

Toronto Transit Commission
07.2008 - 12.2012
  • Operated Canadian Light Rail Vehicles (CLRV) and Articulated Light Rail Vehicles (ALRV), demonstrating versatility and adaptability in both mixed traffic and right-of-ways.
  • Maintained a safe working environment by enforcing safety guidelines and protocols.
  • Operated vehicles in adverse weather conditions, monitoring switches, ensuring proper switch positions.
  • Safely operated on all routes, becoming familiar with the downtown, learning locations of interest to assist passengers in reaching their desired destination.

Motor Coach Operator

Coach Canada
06.2006 - 06.2008
  • Assisted passengers with special needs, ensuring a comfortable and accessible travel experience for all customers.
  • Reduced accidents and maintained a log book and safety records by adhering to company policies and federal regulations.
  • Supported company initiatives for environmental sustainability, adopting eco-friendly driving habits that reduced carbon emissions.
  • Delivered excellent customer service by responding to inquiries, resolving issues, and providing assistance as needed.
  • Became adept at driving a large vehicle in confined spaces, in a variety of locations, including large cities, rural communities and ski resorts.
  • Traversed the US/Canada border, at Queenston, Buffalo, and Niagara Falls, ensuring passengers had proper documentation.

Education

Business Administration - Marketing

St. Lawrence College
Kingston, ON
06-1997

Bachelor of Arts - Music

Queen's University
Kingston
06-1992

Skills

  • Train operation expertise
  • Passenger assistance
  • Safety protocols adherence
  • Emergency management

Languages

French
Limited Working

Timeline

TR Subway Train Operator

Toronto Transit Commission
04.2018 - Current

Reservationist, Wheel Trans

Toronto Transit Commission
03.2015 - 07.2018

Station Collector

Toronto Transit Commission
01.2013 - 03.2015

Streetcar Operator, Toronto Transit Commission

Toronto Transit Commission
07.2008 - 12.2012

Motor Coach Operator

Coach Canada
06.2006 - 06.2008

Business Administration - Marketing

St. Lawrence College

Bachelor of Arts - Music

Queen's University

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Jennifer Pattison