Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jennifer Patriz Fuentes

London,ON

Summary

Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Tracker dental software. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Dental Front Office Coordinator

Wellington Dentistry
08.2023 - Current
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
  • Streamlined dental office operations by implementing effective organizational systems for patient records and financial documentation.
  • Reduced wait times and improved patient flow by coordinating efficient room allocations for dental procedures.
  • Increased overall office efficiency with diligent management of daily tasks, including answering phones, filing paperwork, and inventory management.
  • Ensured smooth communication between dental professionals and patients through timely relaying of messages and concerns.
  • Supported successful treatment outcomes for patients through accurate insurance verification and preauthorization processes.

Dental Office Administrator

123 Dentist Inc.
07.2022 - 12.2023
  • Improved patient scheduling efficiency by streamlining appointment booking processes.
  • Enhanced office communication by establishing and maintaining effective channels between staff, patients, and dental providers.
  • Reduced patient wait times through efficient management of the front desk and prioritization of tasks.
  • Increased patient satisfaction with thorough insurance verification and accurate billing procedures.
  • Assisted dentists with treatment coordination efforts, ensuring patients received appropriate care plans tailored to their needs.
  • Collaborated with other healthcare professionals in coordinating comprehensive care plans for patients requiring multidisciplinary treatments across different specialties.

Dental Office Administrator

Stoney Creek Family Dental
08.2020 - 07.2022
  • Improved patient scheduling efficiency by streamlining appointment booking processes.
  • Reduced patient wait times through efficient management of the front desk and prioritization of tasks.
  • Enhanced office communication by establishing and maintaining effective channels between staff, patients, and dental providers.
  • Increased patient satisfaction with thorough insurance verification and accurate billing procedures.
  • Implemented a digital record-keeping system for improved organization and easy access to patient information.
  • Facilitated team meetings, fostering collaboration among staff members and addressing any concerns or issues promptly.
  • Oversaw office budget planning, monitoring expenses to maintain financial stability within the practice.
  • Trained new hires on office procedures, software usage, and customer service best practices for seamless integration into the team.
  • Assisted dentists with treatment coordination efforts, ensuring patients received appropriate care plans tailored to their needs.
  • Promoted a welcoming atmosphere by overseeing office cleanliness, organization, and decor updates as needed.
  • Addressed patient inquiries professionally and swiftly via phone calls or emails to provide exceptional customer service experiences consistently.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Assistant Manager

McDonald's Restaurant
05.2011 - 05.2018
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

No Degree - Human Services

Fanshawe College of Applied Arts And Technology
London, ON

High School Diploma -

John Paul II Catholic Secondary School
London, ON
06.2009

Skills

  • Customer Service
  • Patient Education
  • Decision Making
  • Interpersonal Skills
  • Patient Scheduling
  • Team Collaboration
  • Phone Etiquette
  • Office Administration
  • Financial Coordination
  • Treatment Planning
  • Dental Software Proficiency
  • Multitasking Abilities
  • Electronic Dental Record (EDR)
  • Insurance Billing
  • Office Opening and Closing
  • Dental Terminology
  • Phone and Email Etiquette
  • Payment Processing
  • English and Spanish Fluency
  • Front Office Management
  • Office Management
  • Cash Handling
  • Problem-Solving

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Dental Front Office Coordinator

Wellington Dentistry
08.2023 - Current

Dental Office Administrator

123 Dentist Inc.
07.2022 - 12.2023

Dental Office Administrator

Stoney Creek Family Dental
08.2020 - 07.2022

Assistant Manager

McDonald's Restaurant
05.2011 - 05.2018

No Degree - Human Services

Fanshawe College of Applied Arts And Technology

High School Diploma -

John Paul II Catholic Secondary School

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Jennifer Patriz Fuentes