Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jennifer Patrick

Chatham,Ontario

Summary

Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities. Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict. Skilled childcare professional well-versed in lesson planning, housekeeping and dietary requirements. Work with kids of all ages. Trained in CPR and first aid with current certifications.

Overview

16
16
years of professional experience
1
1
Language

Work History

Customer Service Representative

Concentrix
Chatham, Ontario
05.2015 - 11.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recorded account information to open new customer accounts.
  • Answered product and service questions, suggesting other offerings to attract potential customers.

Childcare Provider

Fun Time DayCare
Windsor, ON
10.2013 - 03.2016
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Introduced children to educational games and activities to boost learning.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.

Internet Technical Support Representative

TransComm
Chatham, Ontario
06.2005 - 03.2012
  • Monitored network hardware operations to evaluate proper configuration.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Diagnosed and executed resolution for network and server issues.

Education

Bachelor of Legal Studies - Paralegal Studies

St Clair College
Windsor
10.2022 - Current

Skills

    Complaint resolution

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Timeline

Bachelor of Legal Studies - Paralegal Studies

St Clair College
10.2022 - Current

Customer Service Representative

Concentrix
05.2015 - 11.2021

Childcare Provider

Fun Time DayCare
10.2013 - 03.2016

Internet Technical Support Representative

TransComm
06.2005 - 03.2012
Jennifer Patrick