Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jennifer Parsons

Acton,Canada

Summary

Highly-motivated employee with desire to take on new challenges, with proven positive relationship-building and time management skills in fast-paced customer service environments. Successful at attending to the needs of guest, in groups of any and all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty and positive engagements with guests. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Kelseys
Milton, ON
09.2021 - 08.2022
  • Provided excellent customer service to ensure satisfaction.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Maintained knowledge of current menu items, drinks, ingredients and preparation methods.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Crew Trainer

McDonald's Canada
Acton, ON
03.2016 - 09.2021
  • Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
  • Monitored performance of crew members in the field, providing feedback and guidance when needed.
  • Assisted management in developing strategies to improve customer service standards.
  • Identified areas of improvement within the team by implementing regular assessments and evaluations.
  • Provided ongoing coaching and mentoring to crew members to increase productivity levels.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked to build positive relationships and environments for crew

Educational Assistant

Upper Grand District School Board
Guelph, ON
09.2022 - Current
  • Developed strategies and interventions to improve social skills, communication, behavior, daily living activities, and other areas of need.
  • Served as an advocate for individuals with autism in educational settings.
  • Monitored progress of clients through record keeping and reporting results to supervisors or care providers.
  • Provided guidance and support during crisis situations involving individuals with ASD.
  • Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
  • Ensured developed programs were adaptable to meet the unique needs of students including mental and physical abilities.

Education

Bachelor of Child and Youth Care -

Toronto Metropolitan University
Toronto, ON
05-2025

Advanced Diploma - Child And Youth Care

Georgian College
Orillia, ON
05-2022

Certificate - 4 Seasons Reconciliation of Development

First Nations University of Canada
Regina, SK

Skills

  • Strong Work Ethic, Self-Directed, and Motivated
  • Present Adaptability and Flexibility
  • Effective Communication Skills
  • Friendly, Positive Attitude
  • Ability to Build Positive Relationships with both Guests and Staff
  • Punctual and Dependable
  • Effective customer sales and upselling abilities
  • Liquor, Wine, and Food Service Experience
  • Exceptional customer service
  • Effective Multitasker

Certification

  • Standard First Aid with CPR-C and HPC
  • NVCPI (Non Violent Crisis Intervention Training Cert)
  • Bronze Cross & Bronze Medallion
  • Smart Serve Ontario (exp. April 2024)
  • Workplace Safety Certification

References

References available upon request.

Timeline

Educational Assistant

Upper Grand District School Board
09.2022 - Current

Server

Kelseys
09.2021 - 08.2022

Crew Trainer

McDonald's Canada
03.2016 - 09.2021

Bachelor of Child and Youth Care -

Toronto Metropolitan University

Advanced Diploma - Child And Youth Care

Georgian College

Certificate - 4 Seasons Reconciliation of Development

First Nations University of Canada

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Jennifer Parsons