Jennifer Parra
Delano
Summary
Results-driven professional with extensive experience in employee training and customer service in the beverage industry. Proven ability to enhance team performance through effective on-site training and well-developed training materials, ensuring high standards in beverage preparation and customer interaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista Trainer
Starbucks
Delano
05.2024 - Current
- Trained new baristas on beverage preparation and customer service standards.
- Coordinated onboarding for new employees, ensuring understanding of procedures and policies while maintaining customer interaction and cleanliness.
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Facilitated onboarding process for new staff, promoting an inclusive team culture.
- Developed training materials to improve comprehension and retention of key skills among team members.
Barista
Starbucks
Delano
07.2023 - Current
- Operated espresso machines and brewing equipment to ensure timely service during peak hours.
- Guided customers in menu selections and shared product knowledge to enhance their experience.
- Handled cash transactions accurately while providing excellent customer service.
- Maintained calm demeanor to effectively handle high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
Counter Helper
Panda Express
Delano
03.2022 - 06.2023
- Operated cash register to process customer orders accurately and efficiently.
- Operated cash register to process customer transactions accurately and enhance overall customer experience.
- Processed payments and issued receipts, ensuring accuracy in transactions and enhancing customer trust.
- Delivered friendly service by effectively addressing customer inquiries and concerns, contributing to customer satisfaction.
- Verified that prepared food met quality standards prior to serving it to customers.
- Ensured all products were labeled correctly and stored properly according to health regulations.
- Followed safety guidelines for food handling and sanitation practices.
- Performed opening and closing duties such as restocking supplies at end of shift.
- Contributed to cleaning tasks by sweeping floors and washing dishes for hygiene.
Education
Bachelor of Arts - Liberal Studies
California State University, Bakersfield
Bakersfield, CA05-2026
Skills
- Espresso techniques
- Employee training
- Customer service
- Cash handling
- Leadership experience
- Communication skills
Languages
English
Professional
Spanish
Professional
Certification
- Food Handling Certificate
Accomplishments
- Top 20 Student
- Dual Enrollment Student
- Honor Roll
Timeline
Barista Trainer
Starbucks
05.2024 - Current
Barista
Starbucks
07.2023 - Current
Counter Helper
Panda Express
03.2022 - 06.2023
Bachelor of Arts - Liberal Studies
California State University, Bakersfield