Jennifer Panduro
La Puente
Summary
Dynamic and adaptable professional with a proven track record of maintaining efficient workstations and ensuring exceptional customer satisfaction. Skilled in collaborating with diverse teams and effectively addressing the needs of coworkers and clients. Demonstrated initiative and strong troubleshooting abilities to resolve a wide range of network and user issues. Committed to upholding company and industry standards, including TIA, Cisco, EIA, and military protocols, while consistently delivering high-quality results in both military and civilian environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Help Desk Support Specialist
Brault IT Specialist
San Dimas, CA
01.2022 - Current
- Diagnosed and resolved technical issues for end-users across hardware and software systems.
- Provided exceptional customer service through effective communication and problem-solving techniques.
- Managed ticketing system to prioritize and track support requests efficiently.
- Collaborated with IT teams to implement software updates and maintain system integrity.
Information technician
U.S. Navy Reserves
01.2020 - Current
- Managed IT support for personnel, ensuring seamless communication and data management.
- Developed training materials for new technologies, improving team competency and knowledge retention.
- Diagnosed and repaired RF systems to ensure operational efficiency.
ISP / OSP
KingFisher ISP/OSP
Beaufort, SC
01.2021 - 01.2024
- Conducted troubleshooting for hardware and software issues, reducing downtime significantly.
- Designed and implemented network infrastructure for optimal performance and reliability.
- Coordinated daily operations among field teams to optimize workflow and resource allocation.
Information technician
U.S. Navy
01.2016 - 2021
- Implemented system upgrades, enhancing operational efficiency and user experience.
- Improved network efficiency by implementing upgraded hardware and software solutions.
- Calibrated radar systems to ensure optimal performance and accuracy.
- Conducted routine maintenance on radar equipment to extend lifespan and reliability.
Education
Information technician training -
U.S. Navy
High School diploma - undefined
William Workman
Associate of Applied Science - Computer Technology
Technical College of The Lowcountry
Beaufort, SC07.2022
Navy Reserve courses - Network+, Sec+
Skills
- Remote support
- Software installation
- Network connectivity
- Hardware diagnostics
- Ticketing systems
- Adaptability and flexibility
Certification
Completed Google IT Support Professional Certification
Timeline
Help Desk Support Specialist
Brault IT Specialist
01.2022 - Current
ISP / OSP
KingFisher ISP/OSP
01.2021 - 01.2024
Information technician
U.S. Navy Reserves
01.2020 - Current
Information technician
U.S. Navy
01.2016 - 2021
High School diploma - undefined
William Workman
Navy Reserve courses - Network+, Sec+
Information technician training -
U.S. Navy
Associate of Applied Science - Computer Technology
Technical College of The Lowcountry
Network
- Implemented windows upgrades from windows7 to windows10 to over 95 workstations
- Expertly have maintained over 70 workstations resulting in company readiness
- Properly handled equipment in accordance with safety protocol
- Set networks up to meet standards implemented by military for mission critical needs
- Set up new user accounts with appropriate permissions
- Configured VPN
- Have made images and deployed images to various systems
- Maintained
Communication
- Worked help desk covering and escalating various user and network issues
- Worked directly with customers in person and through remote work to workstation
- Worked with NMCI to help assist in trouble shooting
- Worked with team to updated old cabling needs using optic fiber multi and single mode
- Efficiently managed network while running off an intranet kept customers informed and aware of processes
- Administered training to system users on updates and security of network
- Provided expert customer service to over 200 customers resulting in zero complaints
Troubleshooting
- Worked with different ticketing systems
- Escalated to higher or outside sources when deemed necessary to maintain system efficiency
- Use of equipment for cabling and hardware issues
- Used skills to bring Network to company standards
Security
- Proficiently ran port security on network resulting in over 90% system security
- Ran full check of all network users insuring all users had proper credentials and network access for 100% accessibility