Jennifer Painter
West Kelowna,BC
Summary
Enthusiastic and reliable professional looking for a position that best fits my strengths, friendly attitude and quick learning abilities. Where I can utilize my experience and knowledge, and bring a positive attitude and strong customer service skills to the team. I am committed to providing exceptional service for guests and creating a memorable dining experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bottle Server
Bar None Nightclub
02.2024 - 04.2024
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
- Maintained a clean and organized table area for optimal customer satisfaction.
- Implemented creative presentation techniques for bottle displays, enhancing the overall visual appeal of the venue.
- Managed guest reservations efficiently, ensuring proper seating arrangements for VIP clients.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Handled high-pressure situations with poise, maintaining professionalism.
- Ensured compliance with all alcohol handling laws, contributing to a safe environment for patrons.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Server
Woody's Pub
04.2021 - 02.2024
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service for guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Enhanced customer experience by efficiently taking and delivering food and drink orders in an effective timely manner
- Strong knowledge of both drink and food menus, confidently answering questions and making recommendations to suit individual preferences.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Maintained a clean and organized bar and restaurant area for optimal efficiency during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Prevented incidents by monitoring guest alcohol consumption, following responsible service guidelines.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.
Food and Beverage Server
Rocky Point Taphouse
07.2020 - 05.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Hostess/Server
Brew Street
03.2018 - 01.2020
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by balancing many responsibilities such as, managing multiple tables without compromising service quality, answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted and treated customers warmly upon and during their visit and provided friendly service and warm presence throughout dining experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Took reservations and to-go orders by phone, answered customer questions, and informed customers with the correct and accurate information.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Supervised Access Worker
Pacific First Nations Woman's Association
01.2016 - 02.2018
- Liaised with both in-home and public supervisions with the the Ministry of Children and Families.
- Maintained a safe environment for clients, visitors, and the children ny adhering to established safety and emergency practices and procedures.
- Communicated and advocated for woman and children living on the downtown eastside or individuals with many barriers.
- Supported mothers and children by building strong healthy connections while still respecting client/ worker boundaries.
Youth Support Worker
Hollyburn Family Services
12.2016 - 01.2018
- Established a positive rapport with participants by maintaining open lines of communication and actively listening to their concerns.
- Supported at risk youth who struggle with complex behavior's, as well multiple barriers in a residential setting.
- Helped provided healthy living by promoting structured guidance and routine.
- Experience with documentation, critical incident reports, client progress notes, client goal planning as well service planning.
- Supported and mentored students in developing skills to become successful in community.
- Administered and tracked client service payments.
Barista
Starbucks
01.2012 - 11.2014
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
GED - Social Service Worker
Vancouver Community College
Vancouver, BC01.2015
High School Diploma -
Gleneagle Secondary School
Coquitlam, BC06.2012
Skills
- Warm and friendly, easy to approach
- Fast learner, knowledgeable
- Work well with others as a team member
- Cash handling, POS and computer skills
- Strong communication skills
- Exceptional customer service
- High cleaning and sanitization standards
- Efficient multitasking abilities
- Work well under pressure
- Reliable and punctual
- Respectful and Professional
- Solid problem solving skills
Certification
- Serving It Right (renewed April 2024)
- Selling It Right (renewed April 2024)
- Food Safe lvl 1
- First Aid lvl 1
- Naloxone Adminitration (certificate)
- WHIMIS
- Non-Violent Crisis intervention
- Medication administration
Timeline
Bottle Server
Bar None Nightclub
02.2024 - 04.2024
Server
Woody's Pub
04.2021 - 02.2024
Food and Beverage Server
Rocky Point Taphouse
07.2020 - 05.2021
Hostess/Server
Brew Street
03.2018 - 01.2020
Youth Support Worker
Hollyburn Family Services
12.2016 - 01.2018
Supervised Access Worker
Pacific First Nations Woman's Association
01.2016 - 02.2018
Barista
Starbucks
01.2012 - 11.2014
GED - Social Service Worker
Vancouver Community College
High School Diploma -
Gleneagle Secondary School
- Serving It Right (renewed April 2024)
- Selling It Right (renewed April 2024)
- Food Safe lvl 1
- First Aid lvl 1
- Naloxone Adminitration (certificate)
- WHIMIS
- Non-Violent Crisis intervention
- Medication administration
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