Jennifer Paez

Office Manager

Family Vision Care Optometry

11.2011 - Current

Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Implemented comprehensive training program for new hires, improving their integration into team and productivity.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
Collaborated with optometry staff to reach individual and team goals.
Instructed patients on contact lens insertion and removal and lens care guidelines.
Assisted with dilating patients or using eye medications when directed by optometrist.
Identified issues during preliminary exam and addressed concerns with physician.
Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
Filed claims with vision and medical insurance companies to garner payment for optical services.
Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.