Jennifer Ozan
Vancouver,Canada
Summary
Strong from 10 years of experience in Hotel Management, I am a customer oriented and result driven person. Confident and pro-active self starter dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
Work History
Assistant Project Coordinator
AAA Construction
2024.01 - Current
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Wholesale & Operation Manager
Lucifer's House Of Heat
2020.12 - 2023.12
- Organized, directed, controlled daily operations of two specialty food retail shops, national online sales and B2B wholesale, increasing business opportunities, driving growth in revenue and market share.
- Developed strong relationship with key industry partners, expanding our network and increasing business opportunities.
- Account Payable & Receivable, monthly financial statements.
- Implemented Asana team & workflow management software.
- Data analysis and inventory management on Shopify.
- Reduced financial inconsistencies and budgetary expenditures.
- Trained and guided team members.
Guest Services Manager
Georgian Court Hotel
2019.05 - 2019.10
- Act on behalf of Hotel management for guests and team members in a timely manner.
- Foster a culture where employees focus on their role of doing whatever it takes to exceed guests’ expectations while performing multiple functions.
- Handle crisis and emergency situation occurring in site.
- Manage daily room inventory to ensure revenue is maximized, Implementing up-sales technics.
- Audit and complete accounting transactions including rate verification, audits, closing procedures.
Manager on Duty
Sylvia Hotel
2019.01 - 2019.03
Hotel Manager
Riviera Hotel***41 Suites
2017.06 - 2018.06
- Direct and the day to day operations: front office, housekeeping, car and scooter rental, maintenance and security, finalize financial reports, daily forecast and balanced income statement to close out each business day
- Optimized labor efficiency and cost by approving schedules ensuring productivity was in line with labor standard, maximizing profitability.
- Overhaul pricing structure and sales packages maximizing financial return
- Strong focus on employee development through creation of SOP guidelines and team building program.
CEO Assistant
NanoteraGroup
2015.09 - 2016.09
- Organise and attend to the company's booth at the World Future Energy Summit (WFES) and International Water Summit in Abu Dhabi
- Assist the company board of director’s meetings and conferences in Istanbul, Turquie
- Event planning, hotel and shuttle booking, help to finalize presentation and report.
Hotel Manager
Armstrong Hotel
2012.02 - 2015.06
- Hotel Revenue optimisation: analyzing competitors price, sales figures, market tendencies, special events, implementing sales restrictions, monitoring specific targets, negotiate contracts with OTA and create package
- Managing budgets and financial plans as well as controlling expenditures
- Maintaining statistical and financial records
- Hiring and training
- Supervising maintenance, supplies, renovations and furnishings
- Handling customer complaints and providing high quality of customer service.
Operation Assistant
Hotel Best Western Diva Opéra
2011.07 - 2012.02
- Opening the brand-new Hotel in lines with Best Western Brand Criteria’s and quality chart.
- Optimization of room’s availabilities regarding renovations, conflicts management.
- Implementation of the Channel Manager Availpro.
- Development of business partners, contracts agreements.
- Resolve account receivable delays.
- Improve marketing content and internet visibility.
- Management of front desk and housekeeping.
Front desk manager
Barock Hotel
2010.10 - 2011.01
- Introduction and development of the Channel Manager Availpro.
- Implementation of pricing strategy, prospecting new partners, negotiating contracts.
- Development of the official website in collaboration with the webmaster.
- By uploading upgraded content, optimizing the visibility, SEO, promotion, increasing direct reservations commissions free.
- Creation of SOP.
- Building customer loyalty program.
Assistant Marketing Trainee
IHM (Independent Hotel Marketing)
2010.01 - 2010.09
- Support in the creation of the reservation engine: “Hotel Booster”
- Realization of description of hotels partners.
Assistant Marketing
Armstrong Hotel
2010.01 - 2010.09
- Annual Contracts negotiations with OTA
- Management of Internet portals: update availabilities on extranets, maintain hotel visibility and rate parity
- Internet traffic optimization on official website
- Creation of hotel description
- Animation of social network.
Server
Parisian catering events
2008.01 - 2009.09
- Various prestigious Employers and locations: Such as Charles Traiteur, Lucien Barrière Casinos and Hotels, Yachts de Paris, Paris Golf Country Club / George V Hotel.
Incoming Manager Assistant Internship
Medos Tourism Tour Operator
2009.07 - 2009.09
- Travel organization within turkey for large groups of foreigners
- Excursions coordination’s with hotel partners, restaurants and guides.
Front Desk Receptionist
Hotel Armstrong
- 2009.06
- Guests check-in and check-out, stay billing
- Enter reservations data in PMS and hotel availabilities in Extranet
- Creations of working procedures, redefine job description
- Training new front desk staff
- Tours sales.
Front desk receptionist
Hôtel le Meurice***** Spa Valmont
2008.04 - 2008.09
- Training with Miss M.C Metro to the codes of Ethics and quality program
- Spa schedule management; Reservations, welcoming guests, billings; Cosmetics sales, inventory; Linen order and inventory; Ensure customers satisfaction and orderliness of the spa.
Trainee
Hôtel Armstrong
2003.06 - 2003.09
- Breakfast service, housekeeping.
Education
European Bachelor in International Hospitality Management -
Center of International Hospitality Management (CMH)
Paris, France01.2009
Foreign languages (English and Spanish) 1st year license -
Sorbonne Nouvelle III University
Paris, France01.2007
Baccalauréat section Literature -
Saint Sulpice
Paris, France01.2005
Skills
- Strong knowledge in various PMS: Micros, TopSys, HotelYield, JazzHotel, ASI, Opera.
- Shopify and Asana
- Pack Office
- Customer Service
- Administrative Management
- Accounting & Payroll
- Regulatory Compliance
- Continuous Improvement
- Problem Solving
- Revenue Generation
- Budget Management and Forecast
- Data analysis
- Team Leadership
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Assistant Project Coordinator
AAA Construction
2024.01 - Current
Wholesale & Operation Manager
Lucifer's House Of Heat
2020.12 - 2023.12
Guest Services Manager
Georgian Court Hotel
2019.05 - 2019.10
Manager on Duty
Sylvia Hotel
2019.01 - 2019.03
Hotel Manager
Riviera Hotel***41 Suites
2017.06 - 2018.06
CEO Assistant
NanoteraGroup
2015.09 - 2016.09
Hotel Manager
Armstrong Hotel
2012.02 - 2015.06
Operation Assistant
Hotel Best Western Diva Opéra
2011.07 - 2012.02
Front desk manager
Barock Hotel
2010.10 - 2011.01
Assistant Marketing Trainee
IHM (Independent Hotel Marketing)
2010.01 - 2010.09
Assistant Marketing
Armstrong Hotel
2010.01 - 2010.09
Incoming Manager Assistant Internship
Medos Tourism Tour Operator
2009.07 - 2009.09
Front desk receptionist
Hôtel le Meurice***** Spa Valmont
2008.04 - 2008.09
Server
Parisian catering events
2008.01 - 2009.09
Trainee
Hôtel Armstrong
2003.06 - 2003.09
Front Desk Receptionist
Hotel Armstrong
- 2009.06
European Bachelor in International Hospitality Management -
Center of International Hospitality Management (CMH)
Foreign languages (English and Spanish) 1st year license -
Sorbonne Nouvelle III University
Baccalauréat section Literature -
Saint Sulpice
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